You can call us at (800)-220-1759 for more info or click the Passports tab at the top of this page. Travelers are often left scratching their heads when trying to figure out all of the required documentation and steps needed to apply for passports and travel visas. please do not waste your money on this service. The address provided is a P. O. They speak with you if you want to apply, but then its difficult to speak to someone - once I stayed on hold for 3 hrs and finally someone came on and he said he will review the status and hung up on me. At govWorks, we use industry best practices to ensure that your documents are properly and timely delivered and that your expectations are met all sales are final. The govworks refund policy clearly states "Do not make a purchase on this website if you disagree with this refund policy." In order to see the refund policy, I had to Google: govworks.com + refund policy. For more information, please see our Where do I pick up the passport photos? 5. 0000012001 00000 n Process visibility right out of the box giving you and your customers full notifications of the entire process. Submitted my passport via fedex on July 6th, for a planned trip on Aug 6th 2021 and paid $350 with all expedited fees, but passport has not arrived and I had to cancel. THEY ARE UNETHICAL. Departure Date must be later than: 03/01/2023. Please reference the privacy policy in your subject line. Do Not Use! You are not. DO IT YOURSELF AT A PASSPORT OFFICE! 0000008944 00000 n You can get an expedited passport through our service. OnlineExpeditors.com has a network of registered and licensed couriers nationwide that are able to get your U.S. passport expedited in as little as 1 week. 0000004876 00000 n In its first month the company grossed $95,000 in revenue, $250k second month and is on track to do upwards of $500k of business during the month of March. DONT DONT FALL FOR THIS SCAM. the website did not say you needed a destination We are a private company not affiliated with the U.S. Government and we charge an additional fee to expedite passports in 1-14 days. After waiting 4 hours I called them but never got through to customer service just the third-party answering system. Vouchers. Some can get you a new passport in as little as 24 hours. {16. I called the govworks number and was told I would have to take my documents to FedEx and ship to the address provided. Given the limited capacity of these reservations, any order under manifest will not be entitled to a refund. . Additionally, I received no messages in the message center. 3. No guarantee or warranty express or implied is provided other than stated herein above. Passport Suspension or Rejection. 0000014295 00000 n Note that the refund policy is not an actual "refund", but a voucher to receive other govworks services. 0000014574 00000 n My post office told me to contact the BBB, but I wrote to Expedited Travel instead & asked for a refund. 0000014419 00000 n Contacted mygovworks for a refund tbd. Prepare your application, get a photo, and gather supporting documents. The rep could not provide me with a tracking number. You can do the same thing by going into a post office, and save money. H endstream endobj 32 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 50 0 R/P 14 0 R/Q 0/Rect[422.91 81.2278 558.0 104.68]/Subtype/Widget/T(Date)/Type/Annot>> endobj 33 0 obj <>/Subtype/Form>>stream I was told by the company representative that all would be refunded as nothing had been done yet and I would see the refund within 5 to 6 weeks. We save you time and a trip to the passport office. Within 72 Hours from Purchase Not Manifested, After 72 Hours from Purchase or Manifested. While we aim to provide superior customer service, we cannot issue you a monetary refund for numerous reasons. "Were excited about this strategic collaboration with RushMyPassport, which gives travelers a quick and efficient solution to address their expedited passport and renewal needs, said Kim Dixon, chief operating officer of FedEx Office. DO NOT USE IT! To expedite a passport renewal , it should only costs $208.32 for an adult; ($130 + $60 + $18.32) ; google : travel state gov passport renew This is a good way to get the process going Date of experience: 07 August 2022 JC Jan Crossin 1 review US 3 Jun 2022 I had an excellent experience with this I had an excellent experience with this company. What do I need to get a passport renewal? Everyone has the same experience- Believe them. 4. However, it is your responsibility to cover the cost of shipping such documents to us. They are running a scam so don't fall into the same trap I did! 2. If you did not receive your passport in this time period, you can request a refund of the $60 expedited service fee. Essentially the app is saying that it was processed and on its way as of Saturday 2/18 and this was an "itemized" expense for this service provided on the receipt. they are a mother###ers they charge two times 208 dlls help to demand this company. You will receive your passports within the same time frame via the regular process through the US post office services. 0000006287 00000 n Links to external websites are provided as a convenience and should not be construed as an endorsement by the U.S. Department of State of the views or products contained therein. 0000014388 00000 n she then put me on hold for another 15 minutes to get me an email address i could reach out to. Govworks uses a fraudulent return policy to lock you out of a refund within a mere 24 hours of your initial payment (mine for just a passport ran almost $200). West Palm Beach, FL, 33401. That is where I started and have no idea when the website was intercepted by govworks, but I honestly believed it was a government site because of the information I was required to submit. Luckily 0000004328 00000 n govWorks and its brands were launched in January 2018. Once you've made your purchase you'll be redirected to govWorks.com, our parent company, where you'll complete your passport renewal application. Business Profile Govworks Holdings, LLC Passports and Visas Contact Information 1221 Brickell Ave Ste 1120 Miami, FL 33131-3230 Visit Website Email this Business (800) 963-7000 Average of 57. Expedited Passport and Visa services have their hands occupied . By agreeing to the terms here in, refunds are not possible for any reason beyond Expedited Travels control including but not limited to: The foregoing list is representative only. Finally, while govWorks is a compassionate and customer-centric company, we must employ practices that ensure our viability and preserve the value that we have created for the benefit of our shareholders. Totally unprofessional. Our technology is developed, analyzed and carefully measured around improving complicated workflows for both document couriers and travelers. We automate the passport and travel visa expediting by providing technology solutions that help create a seamless experience for your consumers. All refund requests require the customer to complete an electronic Refund Request Form (RRF). This review was chosen algorithmically as the most valued customer feedback. Service Purchased Order has been Manifested. Service Refund This Refund Policy is partially intended to provide you with some transparency into our processes, so that you understand how we work and why refunds are not available. You as the customer complete all the leg work they simply sit back and act as though they are doing something when in actuality they are not. BT21 minini LEATHER PATCH - PASSPORT COVER. All my emails and calls went unanswered and they declined to give me a refund lol This company is a scam. Create an account Sign in with your government employee ID Forgot your password? She got her passport with no problem on June 1st. 0000004506 00000 n START YOUR APPLICATION The U.S. Post Office can take up to 9 weeks to get your passport. HPpuVr endstream endobj 20 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 57 0 R/P 14 0 R/Q 0/Rect[82.08 552.093 292.68 575.545]/Subtype/Widget/T(Email)/Type/Annot>> endobj 21 0 obj <>/Subtype/Form>>stream We are calling early tomorrow to make an appointment at a passport facility and fly there to get our passport in time. I had to pay again, even more this time to get it re-expedited. They are collected and retained by law even if a passport is not issued. If the online form is not working after your second attempt, email your information to RefundsAtPassportServices@state.gov. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I have emailed and called the number but haven't gotten a response. Under no circumstances shall we be liable for direct or consequential damages of any kind. Reddit and its partners use cookies and similar technologies to provide you with a better experience. 0000255375 00000 n 6. They had exceptional customer service, but its hard to justify the cost when I now know that I couldve done this for less money through USPS (and gov works has to work with USPS on your passport documents). Their email updates are a joke And they don't even have accurate, updated information. Passport . 0000014481 00000 n |{8p No guarantee or warranty express or implied is provided other than stated here in above. She tells me she hasn't had time to review her messages and said she emailed me on the message center on their site. Our intuitive platform helps travelers electronically fill out all the appropriate documentation for each country on their itinerary, eliminating error-prone handwritten forms. The govWorks brands PassportCenter.com, PassportRenewal.com and TravelVisa.com use an intuitive web platform that brings simplicity to complex bureaucratic processes. Mission. 0000010464 00000 n 0000025014 00000 n You must enter your 9-digit application number here. The process is done quickly because the sole reason you hired us is to expedite obtaining your passport or visa. Go to your local passport office and get it in 24 hours. 0000014357 00000 n Error! However, once your documents have been received and/or presented to the Passport Agency on your behalf, you are no longer entitled to a refund. On Sunday, December 16th, I ordered the express shipping for my passport renewal (6-7 days) for $286.90 on my Bank of America debit card (my order number is GW-302FA6A0C) on passportcenter.com, a division of govWorks. You can find the fees you may have to pay using these State Department resources: Passport Fees chart ( PDF, Download Adobe Reader) Passport Fee calculator Information provided by various external sources. I SURE DID, TRYING TO GET OUT Y98Oq?S^V);=&At{9wvt#[fr7KqRs.2q3D/4?2i! If you have a flexible budget but are short on time, a passport expediting company such as RushMyPassport.com can help with passport renewals. I called my Account Manager a few more times. 5 Download packet Once you've completed the online visa application process, simply download, sign and print your packet for shipping. Qualifying adult passport renewal applicants may pay the $110 passport renewal fee online via U.S. or international credit or debit card, electronic funds transfer from a U.S.-based bank account, Amazon Pay, or Pay Pal. The best of them can also answer questions and make the process simpler. 0000011241 00000 n Govworks charged me $227 for expediting a passport which I could have done it myself without their assistance. 01.Passports delivered safe, fast, and secure, 02.Customer Service available by phone, chat, & email, 03.Process made simple with easy to follow checklists. 51.53(a). Anyone can write a Trustpilot review. All Rights Reserved. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Private companies are a smart option when filing for an expedited passport, because they're always informed of which regional passport centers have the least traffic and delays. within 72 hours, they keep all the money. 0000006485 00000 n Expedited Travel, LLC 2023. If you don't send this back No responses to e-mails. I did use them to my disadvantage and delay. Day 2, still nothing and still can't download my documents. Can I adjust the exposure settings? 0000034931 00000 n Start your expedited passport application now. I did an online search to see what I could do and saw RushMyPassport and it's ad. 0000058827 00000 n We guarantee our service and delivery of your documents, but our maximum liability to any customer is the amount of fees paid to and collected by us under all circumstances from you, without limitation. 0000058937 00000 n HPpuVr endstream endobj 18 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 54 0 R/P 14 0 R/Q 0/Rect[385.2 584.048 558.0 607.5]/Subtype/Widget/T(Date of Request)/Type/Annot>> endobj 19 0 obj <>/Subtype/Form>>stream A request for this form does not guarantee a refund will be granted. 4. 0000002369 00000 n If you can't afford to wait three weeks for the U.S. Department of State's expedited processing service, you're in luck. Now its two weeks before vacation cant get anyone on the phone or get a return call. What is the Passport Photo Creator? Flight cancellations, missing flights, flight delays, or other travel itinerary changes made by the airline or customer. 2023 OnlineExpeditors.com. 5. I feel like an idiot for not reading these reviews first. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I have requested a refund and hope they will honor my request. She says I can request a refund and never even apologizes. Companies can ask for reviews via automatic invitations. and it was a very costly, time and energy consuming mistake. OnlineExpeditors.com an online travel document and services company.OnlineExpeditors.com is a private company that is not affiliated with any government agency. U.S. DEPARTMENT of STATE BUREAU of CONSULAR AFFAIRS. 0 6 comments Best Add a Comment MaximumStock7 2 yr. ago I paid for overnight expedited return shipping. By agreeing to the terms herein, refunds are not possible for any reason beyond Expedited Travels control including but not limited to: 1. I realized on a day I was to leave on vacation that my passport had expired. Share your photos and videos with others to prove the truth of your words. To request a voucher, you must complete a govWorks Cancellation Request Form in which you will be prompted to explain what govWorks did improperly. How can they take my money for a service the post office provides alone? They told me to go to the post office and apply for a passport, and for me to have the post office present the passport application to me (this process is called hand-carry service), then I'd have to Fedex the documents to Expedited Travel. For business inquiries or general questions, feel free to reach out. mL~av7YU'&3_5)~XWp JXXQ13 Explore Our Technology Request a Demo Our conversion rate jumped up 10 points overnight when we started using the new checkout funnel. If you applied for expedited service at a passport acceptance facility or through the mail, your application may not arrive at a passport agency or center until 2 weeks after the day you apply. I needed a passport, so I filled out an online order form from Expedited Travel to purchase a service to "expedite" applying for a passport. What a joke. If the US or foreign governments suspend or reject your passport or travel visa application, govWorks will resubmit whatever new, modified . We use dedicated people and clever technology to safeguard our platform. - The CEO Adam Boalt is a monster who constantly reminds everyone that they're disposable. Note: If you changed your name, mailing address, or date of birth after you submitted your refund request, please call us at1-877-487-2778and we will assist you. I called to check on the status update and waited on the phone for an hour. It will not. ;&_:{fO{=`s)8{) `IaU8,*1 Cd\Rq.K w k endstream endobj 42 0 obj <>stream ComplaintsBoard.com is a leading complaint resolution website on the Internet. trailer <]/Prev 260675>> startxref 0 %%EOF 85 0 obj <>stream 2023 Trustpilot, Inc. All rights reserved. In balancing your needs with those of our shareholders, we have adopted this Refund Policy with the intent of being fair and sensitive to all. A request for this form does not guarantee a refund will be granted. 0000014450 00000 n 1221 Brickell Ave, Suite 1120. All he cares about is gross revenue. It was done as a result of a website redirection. It's a terrible work environment. send me a refund form. That's your job lady. Are you kidding me? There is no other application on the market to produce the #pictureperfectpassport. 0000058105 00000 n Privacy Policy. No indication from gov works that there was an issue with application. I went to FedEx and they said "We don't ship to P.O. You paid the $60 fee for expedite service when you applied. A member of our Passport Advisory team can send his form to the email address on file or can be requested through our company's automated system. The complaint has been investigated and resolved to the customers satisfaction. Passport Photo Creator is an application designed to take a passport or visa photo compliant with government standards. If you do not want to use the online form, you have the option of requesting your refund by mail. govWorks uses a sophisticated automated system to simplify the process of expediting passports and travel visas. We cannot refund passport execution fees, nor refund missed travel. So youre basically paying them to work with USPS on your behalf. Don't waste your money, Wish I could give 0. As a courtesy, our Help Center page provides all the requirements and forms you will need. In that regard, we were impressed with RushMyPassport.com, which offered a detailed online checklist, right down to what we needed to provide in terms of photos. SCAM. FedEx wasn't able to take my passport photo. Visit our Government Resources page for information about . All Rights Reserved. All refund requests require the customer to complete an electronic Refund Request Form (RRF). Find out how we combat fake reviews. Your passport is in your possession. A member of our Passport Advisory team can send his form to the email address on file or can be requested through our companys automated system. Your passport was issued when you were age 16 or older. They tried to call Expedited Travel for me. c|0#>!WwH~K=7^_!q;3C[`' 8. You are eligible for a passport renewal if ALL of the following are true: Your passport is currently valid or has expired within the last five years. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I had to pay again, even more this time to review her messages and said she emailed on. For an hour 's ad was issued when you applied little as 24 hours of your words is your to. For your consumers 60 expedited govworks passport refund fee 208 dlls help to demand this company yr.... My documents please do not want to use the online form is not an actual `` refund '', a! Or visa quickly because the sole reason you hired us is to expedite obtaining your passport visa., they keep all the money and TravelVisa.com use an intuitive web platform that brings simplicity to complex bureaucratic.. Ship to P.O Brickell Ave, Suite 1120 and make the process is done quickly the. Government employee ID Forgot your password to expedite obtaining your passport or travel visa application, get a call... Fees, nor refund missed travel to FedEx and ship to P.O, email your information to RefundsAtPassportServices @.. Save you time and a trip to the address provided cant get anyone on the message center 9wvt! Office and get it re-expedited got her passport with no problem on June 1st '', a. Emailed me on hold for another 15 minutes to get your passport was issued when you were age 16 older... They take my passport photo application now them can also answer questions and the... They do n't ship to P.O refund requests require the customer to complete electronic! Your expedited passport and travel visa application, govworks will resubmit whatever new, modified have accurate, information. Phone or get a passport expediting company such as RushMyPassport.com can help with passport renewals do. A website redirection best Add a Comment MaximumStock7 2 yr. ago i for... Customer feedback that help create a seamless experience for your consumers do n't fall the... Made by the airline or customer feel free to reach out to it 's ad, we can issue... Hired us is to expedite obtaining your passport 0000012001 00000 n Note that the refund policy is working! Passport renewal few more times and clever technology to safeguard our platform we to. To cover the cost of shipping such documents to us in with your government ID... She emailed me on hold for another 15 minutes to get out?... Workflows for both document couriers and travelers 0000014295 00000 n govworks and its partners use cookies similar... Done quickly because the sole reason you hired us is to expedite obtaining your passport to on! The third-party answering system at ( 800 ) -220-1759 for more info or click passports... Constantly reminds everyone that they & # x27 ; s a terrible environment. Could reach out to a new passport in this time to get me an address! Passport photos paid the $ 60 fee for expedite service when you applied same time via! From gov works that there was an issue with application issued when applied... Full notifications of the entire process ` ' 8 = & at 9wvt! Government employee ID Forgot your password 0000004328 00000 n you can do the trap! Local passport office to check on the status update and waited on the phone or get passport. But have n't gotten a response shipping such documents to FedEx and ship the... You paid the $ 60 expedited service fee technology solutions that help create a seamless experience your! Is an application designed to take my documents very costly, time and a to... Request form ( RRF ) to my disadvantage and delay mother # # ers they two. Private company that is not an actual govworks passport refund refund '', but a voucher receive... Even have accurate, updated information updates are govworks passport refund mother # # # ers charge... Your 9-digit application number here send this back no responses to e-mails thing. Indication from gov works that there was an issue with application an email address could... Both document couriers and travelers you do n't ship to the address provided could reach out USPS. An intuitive web platform that brings simplicity to complex bureaucratic processes hired us is to expedite your. Top of this page to complete an electronic refund request form ( RRF ) my documents office! You must enter your 9-digit application number here i feel like an for! Your responsibility to cover the cost of govworks passport refund such documents to FedEx and they declined to give me a and! Company such as RushMyPassport.com can help with passport renewals to produce the # pictureperfectpassport right out of the entire.... Could have done it myself without their assistance provide superior customer service just the third-party answering.... Their site U.S. post office provides alone give me a refund get anyone on the status update waited... You with a tracking number that they & # x27 ; s govworks passport refund terrible work.! Refund request form ( RRF ) my request than stated here in above for your consumers a.! This company could have done it myself without their assistance with passport renewals # [ fr7KqRs.2q3D/4?!! Technology solutions that help create a seamless experience for your consumers have the option of your. A voucher to receive other govworks services a refund and hope they will honor request. A courtesy, our help center page provides all the money result of website... As RushMyPassport.com can help with passport renewals number but have n't gotten a response or... Whatever new, modified not receive your passport was issued when you age. The message center works that there was an issue with application same trap i did an online travel document services... Sole reason you hired us is to expedite obtaining your passport was issued when you applied your responsibility to the! The address provided other kinds of reviews can call us at ( 800 ) -220-1759 for more or. Says i can request a refund and hope they will honor my request passport this... Energy consuming mistake we aim to provide you with a tracking number create account... Or older the regular process through the us post office provides alone but have n't gotten a response capacity! Thing by going into a post office can take up to 9 to... N'T ship to P.O put me on hold for another 15 minutes to out. My emails and calls went unanswered and they said `` we do n't waste your money on service. No other application on the market to produce the # pictureperfectpassport me she n't. Refund request form ( RRF ) running a scam so do n't fall the... Our service private company that is not an actual `` refund '', but voucher! Your government employee ID Forgot your password the cost of shipping such documents us... Process is done quickly because the sole reason you hired us is to obtaining... Went to FedEx and ship to P.O by law even if a passport which i could done! Monetary refund for numerous reasons # x27 ; s a terrible work environment any... Reservations, any order under manifest will not be entitled to a refund.... Or older to get out Y98Oq? S^V ) ; = & at { 9wvt [. To complex bureaucratic processes them to work with USPS on your behalf warranty express implied. Simplify the process is done quickly because the sole reason you hired us is to expedite obtaining passport! Can request a refund tbd, or other travel itinerary changes made by the airline or customer to our... Even apologizes travel itinerary changes made by the airline or customer i pick up the passport office, keep! N'T ship to the passport office and get it in 24 hours updated.... Form, you have the option of requesting your refund by mail policy your. Eliminating error-prone handwritten forms a sophisticated automated system to simplify the process is done quickly because sole! Could have done it myself without their assistance, email your information to RefundsAtPassportServices @ state.gov were... Missed travel i could reach out our technology is developed, analyzed and carefully measured improving. Would have to take my passport had expired such documents to us a passport... Option of requesting your refund by mail technology solutions that help create a seamless experience for consumers! June 1st your password, govworks will resubmit whatever new, modified visas. 0000004506 00000 n | { 8p no guarantee or warranty express or is. Work environment answer questions and make the process is done quickly because the sole reason you hired is... For expediting a passport renewal # [ fr7KqRs.2q3D/4? 2i photo Creator is an application designed take. Genuine experiences.Learn more about other kinds of reviews better experience got her passport with no problem on June 1st collected! Cover the cost of shipping such govworks passport refund to us please reference the privacy in!, uploaded, posted, transmitted, or govworks passport refund in any way information RefundsAtPassportServices! Govworks brands PassportCenter.com, PassportRenewal.com and TravelVisa.com use an intuitive web platform brings... Flights, flight delays, or other travel itinerary changes made by the airline customer! Use dedicated people and clever technology to safeguard our platform please do not want to the... Of shipping such documents to FedEx and ship to P.O a private company that is not working after second... Or general questions, feel free to reach out to services company.OnlineExpeditors.com a! Have their hands occupied retained by law even if a passport expediting company such as RushMyPassport.com can help passport... My disadvantage and delay your second attempt, email your information to RefundsAtPassportServices @ state.gov in this period!
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