Youll electronically record the details of the call, including exact location and what happened. Emergency call handlers must remain calm under pressure. Norseman House The current process changes are better but stop blaming call handlers for waiting times when it's not their fault. 30 Hours per week We are looking for a skilled call handler to work as part of our Community administrative team, taking referrals from various sources for our many Community Services based at the Friarage Hospital in Northallerton. This office is the major NHS 24 Cardonald, United Kingdom area location. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Know Your Worth. Work isnt too overwhelming, some nice colleagues. KW15 1NZ, Room 2189 EH30 9QZ, NHS24 Our 111 health advisers and call handlers are vital to the smooth running of our service. Read employee reviews and ratings on Glassdoor to decide if NHS 24 is right for you. Title: Call Handler / Co-ordinatorResponsible to: Clinical Contact Hub OfficerAccountable to: Senior Regional Officer Operations (Resources)1. Matthew Hay Building Hours - Tuesday - Friday 8am - 5.30pm and Saturday 8am - 5pm. Average salary for NHS 24 Nhs 111 Call Handler in Cardonald: 23,512. This really is a short term job which is shown by the high turnover of staff. 111 Call Handler / Call Centre South Central Ambulance Service are looking to recruit a number of 111 Call operators to join our team based in Milton Keynes. Psychological Wellbeing Practitioner Interview. This is for re-certification as an emergency call handler. 12 NHS 24 reviews. Verify your email to use filters. This position is available on a full time basis to start on 03/04/2023 with a pay of up to 38 p/h. NHS 24 expect this vacancy to attract a high level of interest, therefore the advert may close prior to the advertised date. You will be responsible for liaising with South Central Ambulance Service, Otterbourne. Find the NHS 24 Cardonald address. Call Handlers work incredibly hard, given the current situation with Covid patients are waiting a long long time to get through. Being managed by Team Managers who have no formal qualifications and no people skills.There are 2 decent managers however the rest got the job because they befriended CSMs. 56 NHS 24 reviews. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare servicesWhere We Are:Our Regional Centres are located at Hillington, Cardonald, Clydebank, South Queensferry, Dundee and Aberdeen, and this role can be based at any of these Regional Centres. They calculate your hours worked over an 8 week basis, so if youre contracted 20 hours, you could be working 16hrs one week and 24 the next (average of 20). Top employers in Glasgow. As part of a dedicated team at NHS 24 you can make a real difference to peoples lives with a career that is exceptionally rewarding. You can find guidance on how to download your saved information on the NHS Jobs section of the NHS Business Services Authority website, Welsh Ambulance Service NHS Trust, Cwmbran. Please see example below; Monday 12pm - 8pm, Tuesday 10:30am - 6:30pm, Wednesday - Saturday 8am - 4pm. We have an excellent opportunity for Customer Service Advisors based in Glasgow, working with the National Savings & Investments. Kilmarnock Today's 5,000+ jobs in Kasendorf, Bavaria, Germany. As a Call Handler, you will be part of a busy and ambitious team playing your part in putting patients and the public first in everything NHS Scotland does. I had lost my mum very suddenly which I struggled with terribly. NHS 111 Wales, Call Handlers Permanent - Full time / Part time - shift work up to 37.5 hours per week. Working as a Mortgage Associate in our Mortgage department, you'll answer, This will include assessing and processing student finance applications to establish our customers' eligibility and entitlement to financial support across a wide range of SLC products whilst providing excellent customer service by answering customer queries through our various channels including inbound and outbound. Based on 2 salaries posted anonymously by NHS 24 Nhs 111 Call Handler employees in Cardonald. Which would be fine, except I've never been told what to train during this time. Management are deliberately difficult with holidays now. It was an unusual set-up, with what looked like a makeshift desk in the corner of a larger office. Good luck trying to get a weekend off in June or July. Crosshouse Hospital Have an MD and looking to move into industry. They are allowed a 5 minute walk away each hour have a 30 min lunch break and 15 mins during a 9/10 shift. Opens the Fishbowl by Glassdoor site in a new window, Typical Call Centre -The Accurate Version. Management straight up refuse to manually change the dates and times of your CPD. Alternatively, you may decide to apply for an accident and emergency role. We use cookies to collect information about how you use the NHS Jobs website. This position typically requires excellent customer service skills, ability to sell and to work in a fast-paced environment. Average salary for NHS 24 111 Call Handler in Cardonald: GBP 1,208. The Ultimate Job Interview Preparation Guide. Start your new career right now! A kick in the teeth if pointless CPD stops you swapping a shift, again necessitating further waste of annual leave when a simple solution was available. The role of an NHS 111 Call Handler (Health Advisor) When you ring 111 or 999, your call goes through to a call handler based in one of our 3 Emergency Operation/Contact Centres. The position is full time, Monday - Sunday with shifts between the hours of 8am - 8pm, with a 4 day working week available! It would be helpful to have some experience from a call centre or other customer service role. Salary Band 3. Hospital Street 111 Call Handler salaries at NHS 24 can range from 891 - 2,860 per month. Raigmore Gardens Working most weekends and they slide same staff onto EVERY public holiday. Pros- good salary, left to your own devices. I know of many people who were not allowed to cancel their annual leave, even if their holidays had been cancelled during the pandemic. See Call Handler Salaries at other companies. Operational Centre Green Zone, Level One Stornoway NHS pension and holiday leave is above average. Easy enough and interesting job if you can handle it mentally. Kirkwall The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. Doncaster Care Group is looking to appoint a highly motivated and enthusiastic call handler within the team. Training is good and mostly everyone is nice and friendly. Hillington Your saved information will not automatically transfer to the new NHS Jobs service. I've written this review to provide an update as I did not fully appreciate just how difficult the holidays were. I personally was not allowed to cancel 2+ weeks of AL, meaning that this was wasted. . Horrible toxic enviroment run by an unaccountable incompetent management. Go to similar: Handler jobs in Leicester See more 1 - 2 of 2 jobs 111 Health Advisor / Call Handler See if they're hiring! Despite NHS no redundancy policy, I was made redundant and given zero support for finding a new role, despite being told Id get help with this. We have 7 local centres in partnership with NHS Boards: King Duncan House (Scottish Ambulance Service Building) Your role will be to find out as much as you can from the caller and appropriately manage this information. Inverness Average salary for NHS 24 111 Call Handler in Cardonald: 1,155. This is an overview of the NHS 24 Cardonald campus or office location. We'll get you noticed. This salary is below the minimum salary required for sponsorship for a Skilled Midlands Partnership NHS Foundation Trust, Shrewsbury. I felt I had lost an anchor in my life. NHS 111 Wales, Call handlers Permanent - full time - 37.5 hours per week / part time - shift work . * Greeting customers and listening to their needs to determine the best rental options, Job Description We invite applications for opportunities within Glasgow City Council's Customer Contact Centre (CCC). Argentina Australia Caledonia House Cash Bonus, Stock Bonus, Profit Sharing, Commission Sharing, Tips have not been reported for this role. If Team Managers cared about call queues they would be on the phones helping out when there are 400 people waiting to get through. Why apply for this role? Average salary for NHS 24 Call Handler in Cardonald: 24,045. .css-jiegi{font-size:15px;line-height:24px;color:#505863;font-weight:700;}How accurate does 20,107 - 26,806 look to you? Training is good and mostly everyone is nice and friendly. This estimate is based upon 2 NHS 24 NHS 111 Call Handler salary report(s) provided by employees or estimated based upon statistical methods. As a 111 Health Advisor / Call Handler, you will be responsible for answering calls from South East Coast Ambulance Service NHS Foundation Trust, Gillingham. A free inside look at company reviews and salaries posted anonymously by employees. DG2 8RX, NHS Orkney Job Title: Call Handler. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Useful subjects include: If youre at school or thinking of changing career, doing a work placement could help you when applying to college, university or for a job in healthcare. .css-jiegi{font-size:15px;line-height:24px;color:#505863;font-weight:700;}How accurate does 1,815 look to you? Fast & Free. How many temporary and part-time Call Handler jobs are available in Cardonald? Polcies meant to protect staff are ignored both by management and HR.. Glassdoor has 111 NHS 24 reviews submitted anonymously by NHS 24 employees. Apply now to find out more! You must give 8 weeks notice for annual leave. The online system physically prevents you from doing so. Cardonald Park Based on 2 salaries posted anonymously by NHS 24 111 Call Handler employees in Cardonald. * Monitoring and controlling expenditure. 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