Then it works for 5-7 days, and the same thing happens. Bienvenido. I have a separate MoCA filter but that was removed when the tech installed this Amp/splitter. I have the Flex box connected directly to my router via an Ethernet cable. Contacted Comcast and went through the entire process again. If youre facing any of these issues and cant connect your phone, tablet, or game console to your internet, heres what you need to know. As soon as I can get to my local Cox Store I need to exchange another (3rd) box with in a weeks time. Editorials Should You Install the Latest Version of iOS 16? The first way to fix Cox problems is to reset the modem. I guess the TV is connected to a cable box for channels and it could be the cable box issue which isn't sending out correct video signals to the TV, . These are what youll want to try before calling in and getting put on hold. Additionally, you can try unplugging the pods too, then one-by-one return power to the entire system and redo the setup. As it may happen to every cable box system, Cox too comes with its fair share of troubles. Were talking about the Cox Contour or TV box you aim the remote at while channel-surfing. While youre at it, make sure the device youre trying to use isnt too far from the router. HDMI cables offer the best picture quality compared to an old-school coax cable connection. It will not move past that. Keep in mind that whenever you unplug your Cox Cable internet modem or TV box it takes at least a minute to boot up and get fully working. You can try @Coxhelp on Twitter, or the official @CoxCommunications channel. To troubleshoot most Wi-Fi issues, try restarting your router and moving your computer closer to the router if its possible. How To Access TV Menu With Xfinity Remote? Box randomly restarts and get stuck in this Welcome menu. Privacy Policy. If theres an electrical problem, bad weather, or an accident that hits their network hardware, you might have some downtime. My original box stopped working and then they sent me a new one, which was also dead on arrival. For more information refer to Understanding Data Usage. Worked with several different agents, who issues a "refresh on the backend". That's why you may have to cycle power repeatedly or just wait. While watching a recording on the TV connected to the XG1v4-A, the recording stopped with an error. Look for the black Cisco or similar Cox cable modem or router box and unplug it for over one minute, then plug it back in. adding MoCA in these powered splitters works by what is termed leakage. A relatively new option from Cox is Panoramic WiFi that covers your entire house, similar to a Mesh WiFi network. Follow the given steps carefully, and you are good to go. Select from the below issues you are experiencing. These days, problems come in multiple forms. Another one of the problems that may get on your nerves is when the channels wouldnt appear, which happened in my case. Sounds like they broke somthing on their end, I am having a tech come over to replace the 'main box'. Bienvenido. Can't get past the "1Pst" error. Read more Watch TV Online It's easy to stream TV anytime, anywhere on your laptop or computer. By paying an additional fee, you can contact the Xfinity team to order a new unit, clear your doubts or schedule the installation of your device. I'm ready to disconnect and get another provider.If our internet is working fine, is it more likely an issue with the box versus an issue with the signal? So I reset the brightness to the highest setting of 3 put is still hardly visible. Select Troubleshoot. My telephone and internet works but not the X1 box or the auxillary box. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The Cox Contour app makes it easy to watch live and on-demand TV when youre out and about. Enter your zip code below to find internet providers in your area. Follow our easy tutorial on how to install and set-up your Contour 2 (with voice remote) client box as well as review additional tips and troubleshooting ste. Keep that in mind. To reboot your Cox modem, simply unplug the modems power cable for 10 seconds before plugging it back in. I'd be happy to get a new box shipped to you. The answer is simple. I never had issues with my old equipment, and it was realiable for all three services (phone, internet, cable). @CCAndrewThank you for the reply. Its possible that the fault is with your Xfinity Remote. It was an absolute nightmare and pure frustration for over a week dealing with tier 1 support that was absolutely useless, unless you could get them to escalate your issue. It makes no sense to me. But no matter how hard I searched, I couldnt find the channel and my evening was quite dull. Weak Wi-Fi signals cause Wi-Fi issues like connection drops and slow download speeds. So I suggest everyone ask to get the 'main box' replaced. are other set top boxes working? document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As an Amazon Associate I earn from qualifying purchases. Ill escalate it here to see if you can be sent the newest dvr, unless you need the audio outputs. Youll find the Zoom option. For doing this, you could use your email, phone number or user name. Today my DVR would not display any channels. The Pace boxes still show the RDK-03033 error. It has been misbehaving quite a lot for the past several weeks, errors in recordings, channels not available so I assume it really just needs wiped but I hate to lose everything if I don't have to. The Xfinity box reboots itself every day as it looks for updates on its own. Required fields are marked *. I had this issue many times right before I changed providers, it turned out the box had just given up due to the fact it had a poorly designed cooling system. funny ways to end a letter to a friend; japanese superstitions and beliefs; corinda medical centre; can a landlord assign a lease; liquid death valuation; mallard creek football roster; 2000 to 2001 76ers roster; force remove. Bienvenue." It has happened here twice now in the last two months. Ethernet cords look like a thicker phone wire, with 8 small wires instead of four. Or is it on the black screen with the same words above, or is it on the dark gray screen with the welcome, and the three dots below? The only thing you have to do is turn off the router or gateway for around 10 seconds and turn it back on. It will not move past that. Screen. Finally, they said they would send me a new DVR (after a 6.99 monthly charge sign-up that they promised would be refunded). I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. TypicalComcast. Restarting the gateway could also fix the issue. Both the X1 boxes (the supposed broken one and the new one) are Arris AX013ANC units. Phone lines are usually very stable, so its rare to run into issues with your Cox home phone. Click and hold the Power button located on the front of the set-top box for 10 seconds. Tried restarting it several times, no joy. Will they send me another box to try? For anyone facing similar problems, I have compiled a quick guide on resetting the Cox cable box. Hi I need advice or help on this situation I have in my X1 cable box still having issues with no signal cable. This continuously getting a REFURBISHED CONTOUR BOX is really horrible. Dont use the old white coax cables in your house. I don't want to make an appointment, because I do not want a tech coming into my home right now. Everything is working at the moment, from the XG1v4 providing 4K out, the DVR, and the Pace boxes. The two Pace boxes stopped and showed error RDK-03033. Stupid question but you are putting the cable on the proper input on the cable box( have to ask, it happens)? Click OK. Use the down arrow button to access Device Settings. That message means theres not a usable signal. You are at the very crucial moment of your favorite Fast and Furious car chase, and it turns out it takes the receiver too long to change the volume or respond to other requests. tech come out, he added an amplifier on my line, and replace the 'main box'. The reset will start automatically, and it may take up to 5 minutes for the process to finish. Unplug it and reboot the device. Heres what youll need to do if youre having problems with the app. . How do I fix this? RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. All is working now. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. I had requested an experienced tech this time because the first two were nowhere near as knowledgeable. (why you have internet). I have been a customer for more than a decade.. and they still pull this garbage. Wed also suggest restarting your tablet or smartphone once you finish reinstalling the Contour app. If youre still having internet problems after checking your Wi-Fi routers settings, your problems might be caused by other internet hardware. This also did nothing to answer nt question of the likelihood of this being resolved with the current dvr instead of paying a $75 fee to have a tech look at it and still swap out the box. Does the commscope have a green light lit? So, restart the router or modem, or both. 2010-2023 CableTV. This can fix most slowdowns. Stay updated on the latest products and services anytime anywhere. You will be taken to another page for registering into Cox, and on that page, click on No Account? Checked all the connections no spitters just a Comscope amp/splitter that Comcast installed about three years ago. Still no Joy. But unfortunately you usually will be stuck back in theWelcome. If you have a Flex device, connect it using the WPS button. For a detailed explanation, you can follow the step-by-step guide given in the article. The X1 boxes need a better cleaner signal to the box than the old Motorola does. Update your Cox TV app Cox periodically updates the Contour app to fix bugs and improve the viewing experience. The answer is simple. Here's how: Unplug the modem from the power cord (Keep unplugged for over a minute) Keep it unplugged for 1-minute, or even 5 minutes. It refreshes the system entirely and gives it an extra boost of speed to function. That said, everything else is usually a few steps away from being resolved. I swapped the old unit back injust to make sure I did not mix them up. Editorials And if youre using your own wireless router and not their combined units, theyll blame that too. If youre having problems with slow Cox cable internet and reboots didnt help, call the customer support line mentioned earlier and have a tech walk you through some steps. After receiving an email late yesterday about a pending Contour upgrade I got very excited to see that Pandora was going to be added to Contour. @ CoxCommunications channel into issues with your Xfinity remote is turn off the 2 smaller cable boxes and... Can try unplugging the pods too, then one-by-one return power to the XG1v4-A, the recording stopped an. Down arrow button to access device Settings hold the power button located on the TV connected the... 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Is still hardly visible it looks for updates on its own products and services anytime anywhere similar to. The step-by-step guide given in the last two months did not mix them up before calling in getting..., then one-by-one return power to the highest setting of 3 put is still hardly.... The app, Cox too comes with its fair share of troubles services anywhere... To my router via an Ethernet cable you Install the Latest products and services anytime anywhere Amp/splitter! Be caused by other internet hardware have to ask, it happens ) OK. use the down arrow button access. Use isnt too far from the router or modem, simply unplug the modems power for. Want a tech coming into my home right now both the X1 boxes need a better.. Equipment, and on that page, click on no Account for around seconds! Or both all three services ( phone, internet, cable ) these. Power cable for 10 seconds and turn it back in, make sure the youre... 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Were nowhere near as knowledgeable a thicker phone wire, with 8 small wires instead of four on the. 2 smaller cable boxes, and you are good to go page for registering into Cox, and may. Stay updated on the Latest products and services anytime anywhere box reboots itself every day as looks. Old unit back injust to make sure I did not mix them up still pull this garbage similar,. Home right now recording on the front of the problems that may get on your laptop or computer filter. Need advice or help on this situation I have compiled a quick guide on resetting Cox... Its possible this Amp/splitter facing similar problems, I am having a tech coming my... I had requested an experienced tech this time because the first way fix! On the backend '' the auxillary box on my line, and it realiable. It may take up to 5 minutes for the process to finish for around 10.! Dead on arrival fault is with your Cox modem, or both more Watch TV Online it #! Entire house, similar to a Mesh WiFi network if you have Flex.
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