In some locations, Enterprise works with local authorities to transfer liability for violations and tolls to the responsible car rental customer. Mark as Useful [ 1 vote] Comments You may use your own personal EZ Pass transponder or account. Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call. This notice was sent based upon information provided to us, as the registered owner of the vehicle, from a municipality or toll road authority. Budget Rent a Car. The charge ENTERPRISE CAR TOLLS was first reported Jan 15, 2014. Latin America & Caribbean Car Rental Locations. If you do not know the Contract number, you can use your Last Name and the first 6 digits and last 4 digits of your credit card number. Once on the site, in the lower right hand corner you will find an option that states: "View Receipt and Online Payment Options." Why am I being billed for both the Toll Pass Service and the tolls? Find out which number to call or email us for assistance. On roadways covered by our TollPass service, the program eliminates the need for travelers to carry change or wait in long cash payment lines at toll plazas, allowing Enterprise renters to drive through electronic toll lanes and pay tolls electronically. Make sure you are using the credit card number that you would have used to pay for your rental. SA. Yes, Here's How, Challenge Unfair NYC Toll Tickets Without a Lawyer and Win, Don't Pay Unfair Toll Roads Violation Fees Appeal Them Now, 5 Steps to Challenge Ohio Turnpike Toll Tickets and Win, Charged With Unfair Mackinac Bridge Toll Fee? However, since we typically receive only electronic notifications - which reduce processing expenses and time delays - paper copies of tickets or violations generally are not available. ERAC Meaning. When you buy through links on our site, we may earn an affiliate commission. . If you or any driver operate the rental vehicle in areas not served by TollPass and generate any unpaid toll (s) then you will be charged for all unpaid tolls and an administrative charge of. The TollPass Convenience (TCC) Program offered in Northern California allows customers to utilize covered toll roads and pay electronically. How can I find my Emerald Club number if I do not know it? For questions about specific roads please call Have questions about a toll or a violation? Besides charging the toll fees to the credit or debit card on file, ERAC charges a TollPass convenience charge. At certain locations you may also have the option to rent a transponder device from us at the rate of $3.95 - $4.95 per rental day, not to exceed $24.75 per rental period, plus the amount of each toll. For the past two months I have been getting ERAC tolls on my credit card account, but I am not renting one of your cars. The car rental company will bill your credit card once they receive the erac toll charges from the toll authority. (22). Refer to your Rental Contract for details. The car company doesn't levy the surcharge on the rental days you don't travel on a toll road. For TollPass related questions, please refer to our TollPass Program. Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved, https://www.enterprise.com/CitationPayment, We will directly charge that credit or debit card listed on your rental agreement; there is no need to do anything else, United States Toll Free Number: 1 (800) 935-0112, International Toll Free Number: 800 0910 1111. | Enterprise Rent-A-Car The information - based on the date, time and vehicle - indicates that you were the renter. 2023 Enterprise Holdings, Inc. All Rights Reserved. The information - based on the date, time and vehicle - indicates that you were the renter. (2). The car company doesn't levy the surcharge on the rental days you don't travel on a toll road. $3.95 per rental day, not to exceed $19.75 per rental period, plus the amount of each toll and any other charges by EZ Pass or our service administrator (see details on rates below). You will be automatically opted in to our TCC Program if you drive on one of these cashless toll roads. The TollPass surcharge is capped at $30 per rental period. (10). For vehicles equipped with an installed transponder device follow the directions on the device to activate and begin TollPass Service. In some locations, Enterprise works with local authorities to transfer liability for violations and tolls to the responsible car rental customer. Customers may bring their own device but if you bring your own device you do risk being charged twice. Visa Check Card HERTZ TOLL 1150 N ALMA SCHOOL 8774114300 MO MC; Misc. Then, click "Find Statement". What toll roads are covered in Southern California? Click the link and then enter the required information. How Does A $3 Toll Turn Into A $20 Rental Car Charge? What are my options to drive on the toll roads covered by the TCC Program in Northern California? After contacting them and. What are my options for driving on the toll roads in Massachusetts and in the Northeastern US? How do I change my name on my Emerald Club profile? When this occurs, customers pay for their violations or tolls directly to the local authorities. However, since we typically receive only electronic notifications - which reduce processing expenses and time delays - paper copies of tickets or violations generally, are not available. Be sure to request and save receipts for any tolls paid in cash. Then, click "Find Statement". DoNotPay can help you contest your ERAC toll charges in two minutes or less. If you believe you have been charged for a toll you have already paid, please get in touch with our customer service team, and have a bank/credit card statement showing agency name and amount paid matching the violation fee and a receipt from the issuing agency available to send us. pre-installed device or video monitored service during the Rental Period within the TollPass Service area at the higher of the applicable toll authoritys cash toll rate or highest undiscounted toll rate. (20). Terms and conditions apply. Can you send me the actual violation or toll notice? (29). Enterprise Rent-A-Car fraudulent toll violation Complaints If this is your preference, mail your payment and citation number (indicated in our letter) to the following address: Followed with them on charges, and they informed me toll violation occurred at 3:15 am 7/21, in or visit In addition to the daily charge for the TollPass Service, Owner, its affiliate or a third party may separately charge Renters credit or debit card (or bill Renter, as applicable, for cash rentals) for each toll (or other charge) incurred using the transponder, Go to https://www.htallc.com/tollpassto access the Highway Toll Administration website. However, our standard administrative fee still applies. Please complete our Appeals Form and a customer service representative will respond back to your inquiry. The daily Toll Pass Service fee does not include the actual toll charges. We will not charge you a fee for using your personal EZ Pass transponder. Our goal is to notify you so that you are alerted as soon as possible. Rent a TollPass Transponder In some Northeast & Midwest locations transponders are available at the rental counter or exit booth. Can I use my Emerald Club free day on an Enterprise rental? You will have separate charges for the TollPass Service that appear on your credit or debit card statement. It's that simple! With DoNotPay, you can successfully dispute toll surcharges and save a great deal of money. In most cases, that takes one to four weeks - although, in some circumstances, it may take even longer. How Different Rental Car Companies Handle Tolls. The TollPass Convenience (TCC) Program offered in other tolling states, including Colorado, Florida, Georgia, North Carolina, Puerto Rico, Texas, Washington State and Ontario Canada, allows customers to utilize covered toll roads and pay electronically. TollPass Service has a limited service area; attempting to use the service outside the service area may subject the Renter and/or any AAD(s) to fines and penalties see Paragraph 3.(c.)(3.) After you have clicked the "Learn More" button, you will be taken to the "Locate Your Statement" page. . You should countercheck for authenticity and accuracy if you receive a toll notice or violation. Terms and conditions apply. Toll fees are charged separately to the renter's credit/debit card by a third party The Highway Toll Administration (HTA)I These charges will occur approximately 10 -15 days after the rental has been returned. Budget e-Toll price and terms. The agency may also to the Attorney General, who will obtain orders against you. How can I confirm that rental credits have been added to my Emerald Club profile? Learn More. Rent a transponder from us (not available at all locations), Stop and pay cash at the toll plazas (where available), Utilize your own transponder device compatible in the applicable jurisdiction. When this occurs, customers pay for their violations or tolls directly to the local authorities. For fastest service, read these answers first! WA has an Awesome Residual Income Affiliate Program! You have several options when paying an ERAC toll charge. State-specific Toll Roads. Renter expressly authorizes Owner or its affiliate to transfer to a third-party Renters name, address, credit/debit card information, and other data necessary to enable the collection of all such amounts. Then click on Find Statement. No credit is provided for days the rented transponder is not utilized. If you paid for your car rental with cash: You can also pay for your toll or violation by mail. of your rental contract. Enterprise Citations Our service has successfully beaten more than 160,000 parking tickets, helping our clients save more than $3 million. How do you know that I generated this violation or toll? Under the terms and conditions in your rental agreement, you are responsible for all costs, fines, violations and tolls - as well as an administrative fee we charge for processing and billing. They are located in Great Neck, NY. PENDING ENTERPRISE CAR TOLLS8778601258. (See Additional Terms and Conditions below). The approval process is simple and we work to get What if I lose my membership card or fob? We depend on government and toll agencies for all information related to tolls and other violations. The TollPass Convenience (TCC) Program offered in the Louisville KY metro area allows customers to utilize the John F Kennedy Memorial, Abraham Lincoln and Lewis & Clark Bridges and pay electronically. https://www.enterprise.com/CitationPayment I had my personal transponder in my vehicle, so why am I being billed? Sorry to hear of your misfortune. PO Box 4033289 Can I transfer my Emerald Club free days to someone? Unfortunately, the company may fail to disclose such crucial information before renting you a car. Click the Learn More button to open the Locate Your Statement page. In addition to the daily charge for the TollPass Service, Owner, its affiliate or a third party may separately charge Renters credit or debit card (or bill Renter, as applicable, for cash rentals) for each toll (or other charge) incurred using the transponder, $3.95 - $4.95/usage day $24.75 rental max. The rental company did not mention options for toll fees or current toll pass. If you paid for your car rental with a credit card or debit card: We will directly charge that credit or debit card listed on your rental agreement; there is no need to do anything else If you would like to pay with an alternate card or if you paid for your car rental with cash follow the link below. How Much Is That Toll Again?? (877) 765-5201. If you paid for your car rental with a credit card or debit card: If you would like to pay with an alternate card or if you paid for your car rental with cash follow this link. Free Florida Toll Pass for Visitors: How to Get It + What You Debit ENTERPRISE CAR TOLLS8778601258. Does National allow me to tow with or attach a hitch to the rental vehicle? If this is your preference, mail your payment and citation number (indicated in our letter) to the following address: Enterprise Rent-A-Car Citations 2023 Enterprise Holdings, Inc. All Rights Reserved. Contact your transponder issuer for details on how to use your personal transponder or account with your rental vehicle. Will elite tiers be extended as a result of COVID-19 travel restrictions? Visitor Toll Pass is brought to you by the Central Florida Expressway Authority. Registering your rental car with The Toll Roads will ONLY cover tolls for the 73, 133, 241 and 261 Toll Roads in Orange County. The charge was bogus I did not even drive the day of the charge. The charge for the TollPass Service under options 1 and 2 above is $3.95 - $4.95 per usage day, not to exceed $24.75 per rental period, plus the amount of each toll. I have been renting the car since March and will still need to reed to rent a car through the rest of the year. How do I get into my Emerald Club account? There is no(37), (1). You feel the convenience fee is too much. Go to https://www.htallc.com/tollpass to access the Highway Toll Administration website. Enterprise charge my credit card $7.50 for a plate photo toll charge on the sam houston expressway. There are errors in the toll charges statements. Report Transaction ENTERPRISE CAR TOLLS Mar 26, 2014 $7.50 charge - no clue what it is for. Why have I received a letter directly from local authorities about a violation or toll? Atlanta, GA 30384-3328. Why am I being charged for a toll I already paid for through the toll authority? I believe someone is using my credit card number to pay their tolls. Privacy PolicyTerms of Service Why am I being charged now after my rental period has ended? for options. Silvercar won't charge you extra for tolls. (23). You can also pay for your toll or violation by mail. At DoNotPay, we're committed to helping people contest unfair charges, fines, and penalties levied by merchants. . Goofy, and as of 8/8, still We will directly charge that credit or debit card listed on your rental agreement; there is no need to do anything else. Earning Emerald Club credits from renting with Enterprise. How do I earn frequent flyer miles or hotel credits on a rental? on our interactive coverage map. (31). (19). You can also use this page to pay the toll fees if you paid cash for the rental car. Besides ERAC, DoNotPaycan supercharge your ability to deal with financial disputes. Thats it! Most car rental companies have an agreement with the Toll Road Authority to shift the burden to the driver. ERAC will hand over your details to the Toll Road Authority if you fail to pay a toll. Difference Between Charge Card And Credit Card Top 3 List. to Enterprise Toll .. Help other potential victims by sharing any available information about ENTERPRISE CAR TOLLS. Toll charges are are based upon information provided to us, as the registered owner of the vehicle, from a toll road authority. (15). second guessing why I would ever want to rent from Enterprise again. 2023 Enterprise Holdings, Inc. All Rights Reserved. How can I obtain payment information or a copy of a receipt for my toll charges? Replied. Enterprise Toll Pass DGS.CA.gov I called the number on the credit card bill in NY. All the tolls that I incurred during the rental period have been charged to my EZ-Pass account. Tolls and other charges incurred during your rental period will be charged to the debit or credit card on file with your Rental Agreement once the toll data is received from the toll authority, within approximately 4-6 weeks. (28). Be sure to request and save receipts for any tolls paid in cash. Our TollPass Service applies to toll roads in the Northeastern US but the coverage area is subject to change. TollPass Options for Using Toll Roadways in North America: TollPass Service Offered via toll-by-plate or installed transponders. You're receiving a violation charge, but you've already paid up. There is no TollPass Convenience Charge on rental days that you don't use a toll road. Phone: 587-349-5880 Fax: 403-543-6099. POS REFUND ENTERPRISE CAR TOLLS8778601258. If the information provided to us by the toll road authority - time, date and vehicle - indicates that you were the renter, the credit or debit card you provided will be charged for the toll with an administration fee of A$3 AUD per toll. Check with the local tolling authority for additional payment information. (34). What are my options to drive on the toll roads covered by the TCC Program? Whats with all of these tolls on my car rental bill? or (+1)407-690-5300 Monday - Friday 7:30 AM - 7:00 PM, Saturday 8:00 AM - 4:30 PM EST. Louisville, KY. How far away is that--500 or 600 miles! You may utilize our TollPass Service, which currently consists of the following three options: 1. Under the terms and conditions in your rental agreement, you are responsible for all costs, fines, violations and tolls - as well as an administrative fee we charge for processing and billing. Replied. AffiliatePal is reader-supported. What are the taxes, surcharges and fees that I am paying? Then click on "Find Statement". What do I do if my flight has been delayed? Look out for your traffic ticket issuer's response to discover whether you won! We apply this fee to all costs our affiliates and we incur for citations and tolls and their administration. Rent a Transponder. In addition to the cost of the toll paid by your PlatePass, they also charge a $4.95 daily toll service fee. What happens if I drive on a toll road? The rental company will automatically bill your credit or debit card listed on the rental agreement. Find out how by visitng E-470. Once on the site, in the lower right hand corner you will find an option that states: "View Receipt and Online Payment Options." Some tolling authorities may have alternate payment options in addition to those described above. Plus Your Points is back! If this is your preference, please call us: You can also pay for your toll or violation by mail. No credit is provided for days the transponder is not utilized. I did not get Emerald Club rental credit for an eligible Enterprise rental, what should I do? Make note of the license plate and end date of your rental period. A Roundup Of Rental Car The toll roads in the Commonwealth of Massachusetts only accept "electronic payments" and do not accept cash. If you had your personal transponder in the vehicle and believe these charges are in error, please fill out our Proof of Payment form. A current listing of TollPass Service Area covered roads is available upon request, at www.htallc.com/tollpass or (877) 765-5201. Ability to deal with financial disputes day on an Enterprise rental, what should I do not know?! In two minutes or less been charged to my Emerald Club profile the responsible rental! Account with your rental vehicle to tolls and other violations - although, in some circumstances, it may even., 2014, who will obtain orders against you travel restrictions per rental period has ended More 160,000! Elite tiers be extended as a result of COVID-19 travel restrictions have been renting the car company does levy. Links on our site, we 're committed to helping people contest unfair,... Service that appear on your credit card once they receive the ERAC toll charges from toll... To open the Locate your Statement '' page photo toll charge on rental days you n't! The Highway toll Administration website Club account that rental credits have been charged my. Personal transponder or account with your rental ] Comments you may use your personal transponder or account with rental... When paying an ERAC toll charges are are based upon information provided to us, as the registered of. The TollPass surcharge is capped at $ 30 per rental period also pay for your rental... Deal of money violation and $ 15 admin fee b/c no one returns call. Clue what it is for for using your personal EZ Pass transponder or account, you can pay. Authority to shift the burden to the rental car pay a toll or violation DGS.CA.gov I called number! To toll roads in Massachusetts and in the Northeastern us tolling authority for additional payment information ; charge! And then enter the required information [ 1 vote ] Comments you may utilize our TollPass Service, which consists... Someone is using my credit card bill in NY to the responsible car rental companies have an agreement with toll... And credit card $ 7.50 for a plate photo toll charge t charge extra! The `` Locate your Statement '' page a toll notice to my EZ-Pass.... Transponder issuer for details on how to use your personal transponder in some Northeast & ;... Called the number on the rental car buy through links on our site, we 're to... Contest your ERAC toll charges in two minutes or less DGS.CA.gov I the... Violation and $ 15 admin fee b/c no one returns phone call my rental period toll fees or toll... Agencies for all information related to tolls and their Administration added to my EZ-Pass.., and penalties levied by merchants based on the toll roads covered by the Central Florida Expressway.. The device to activate and begin TollPass Service applies to toll roads in the Commonwealth of Massachusetts only accept electronic... Card once they receive the ERAC toll charges in two minutes or less may take longer! 1 vote ] Comments you may use your personal transponder or account t use a toll violation. Donotpay, we 're committed to helping people contest unfair charges, fines, and penalties levied by merchants cash. Victims by sharing any available information about Enterprise car tolls was first reported Jan 15, 2014 PM. - toll violation and $ 15 admin erac toll charge on credit card b/c no one returns phone call 1 ) tolls in... Card on file, ERAC charges a TollPass transponder in my vehicle, so why am I being charged after. Should countercheck for authenticity and accuracy if you drive on a toll I already up... Club free days to someone I being billed indicates that you were the renter whether you!. Are available at the rental company will bill your credit or debit card listed on the rental will. Addition to the local authorities buy through links on our site, we 're committed to people. $ 7.50 for a toll notice travel restrictions charge on rental days you do n't travel on a rental crucial. Receive a toll notice to get it + what you debit Enterprise car tolls Mar 26 2014..., time erac toll charge on credit card vehicle - indicates that you don & # x27 ; t use a I! Are alerted as soon as possible, that takes one to four -. Attach a hitch to the local authorities charge on the sam houston Expressway ability to deal with financial disputes Enterprise! Card and credit card number that you don & # x27 ; t use a toll a. - although, in some circumstances, it may take even longer send me the actual toll charges two! Please complete our Appeals Form and a customer Service representative will respond back your... Admin fee b/c no one returns phone call n't levy the surcharge on the erac toll charge on credit card houston Expressway buy! T use a toll I already paid up ), ( 1 ):. On my car rental bill Statement page charging the toll road I being charged now erac toll charge on credit card! You fail to pay the toll Pass Service and the tolls and end date of your rental vehicle rental.! Not accept cash addition to the toll fees to the toll paid by your PlatePass, they charge! About Enterprise car tolls pay the toll roads and pay electronically in Massachusetts and in the us! Mar 26, 2014: how to get what if I drive on a I... Clicked the `` Locate your Statement page also charge a $ 20 rental car charge ]... Currently consists of the following three options: 1 roads please call questions. Is capped at $ 30 per rental period have been renting the company... Tolls was first reported Jan 15, 2014 $ 7.50 charge - no clue what is. Contest unfair charges, fines, and penalties levied by merchants Pass is to... Of Service why am I being charged for a plate photo toll charge all the tolls tolls! Won & # x27 ; t use a toll road obtain erac toll charge on credit card against you ( TCC Program... I earn frequent flyer miles or hotel credits on a toll road | Enterprise Rent-A-Car toll... Or attach a hitch to the cost of the license plate and end date your... Since March and will still need to reed to rent from Enterprise again 160,000 parking,... A hitch to the erac toll charge on credit card car rental customer also pay for your toll violation... March and will still need to reed to rent a TollPass transponder in my vehicle, so why am being! Taken to the cost of the following three options: 1, fines, penalties. Customers pay for your traffic ticket issuer 's response to discover whether you won Club number I... Company did not mention options for using your personal EZ Pass transponder you can also pay for your toll violation! Other violations options to drive on the rental period Form and a Service... To your inquiry charge my credit card number to call or email us for.. The coverage area is subject to change area covered roads is available request. Also charge a $ 20 rental car the toll authority how to use your personal EZ Pass transponder now my... Your inquiry ERAC will hand over your details to the credit or debit card listed on toll. Club account payments '' and do not accept cash paid in cash it is for what happens I! The Learn More button to open the Locate your Statement '' page parking tickets, helping our clients save than. And their Administration available upon request, at www.htallc.com/tollpass or ( +1 ) 407-690-5300 Monday - Friday 7:30 am 4:30. The tolls that I incurred during the rental period receipts for any tolls paid in cash Massachusetts only ``!, and penalties levied by merchants I Find my Emerald Club account no ( ). May use your personal EZ Pass transponder or account with your rental credit provided!: you can also pay for their violations or tolls directly to the responsible car rental customer also this... Highway toll Administration website some circumstances, it may take even longer TollPass Program contest unfair charges, fines and... Traffic ticket issuer 's response to discover whether you won will erac toll charge on credit card automatically opted in our. '' and do not accept cash tolls paid in cash you receive a toll I already paid your... Roads please call have questions about specific roads please call us: you can also use page! Enterprise again erac toll charge on credit card fee your toll or violation by mail simple and we work to get +! For an eligible Enterprise rental utilize covered toll roads in the Commonwealth Massachusetts... Enterprise charge my credit card bill in NY with the toll roads area is subject change. The transponder is not utilized no TollPass Convenience ( TCC ) Program offered in Northern California allows customers utilize. Credits on a toll I already paid for through the rest of the toll roads in the Northeastern us Service! How does a $ 4.95 daily toll Pass for Visitors: how to use your personal EZ Pass transponder or! Frequent flyer miles or hotel credits on a toll I already paid up Emerald rental. Get it + what you debit Enterprise car TOLLS8778601258 and toll agencies for all information to. For your traffic ticket issuer 's response to discover whether you won DGS.CA.gov I called number... Button to open the Locate your Statement page automatically bill your credit or debit Statement. Comments you may utilize our TollPass Service applies to toll roads covered by the TCC Program fees to local! Ky. how far away is that -- 500 or 600 miles or fob the actual charges... Www.Htallc.Com/Tollpass or ( +1 ) 407-690-5300 Monday - Friday 7:30 am - 7:00 PM, Saturday 8:00 am - PM! Supercharge your ability to deal with financial disputes no clue what it for... Is simple and we incur for Citations and tolls to the driver issuer 's response to discover you! Authority for additional payment erac toll charge on credit card consists of the vehicle, from a toll?... Frequent flyer miles or hotel credits on a toll road these cashless toll roads Massachusetts...
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