We've sent you an email so you can confirm your subscription. I told Eve yes I did check in with her and how would I have a room key if I didn't and even explained the forms I sighed to her. At one point during our stay, my husband locked himself out of our room and went to the front desk to get a replacement key. In the room beside us was a big family with 4 kidsthey were also associated with another family down the corridor that also had several children. Couples in particular like the location they rated it 8.6 for a two-person trip. . I should've known we would be in for a rough stay when we were greeted by a barefoot receptionist and a hair in my husband's food at the poolside restaurant. Plenty of places to eat and everything is within walking distance. Ocean City MD 21842 Grand Hotel 2.66 Miles Away 2100 Baltimore Ave, Ocean City MD 21842 . Our first night was fine without any complications. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. Yes, it offers wheelchair access and facilities for disabled guests. Crystal beach hotel refunded us the first night, but the second hotel, Carousel, did not give us a refund. Comfort Suites Ocean City 12718 Ocean Gtwy Ocean City, MD. The same lady that we first encountered was there again and was still unpleasant and unapologetic. 11 am - CLOSE. I am very happy to hear that you had such a great stay with us here at Crystal Beach. Crystal Beach Oceanfront Hotel 25th St. & The Boardwalk Ocean City, Maryland 21842. Front desk person was snotty and acted very indifferent to our complaints and requests. As we do not have accurate information regarding your reservation, we cannot fully investigate these issues, primarily who spoke with you. We were content with the new room up until about midnight. As you mentioned, we do have a great location and it is nice to be within walking distance to many great restaurants as well as a short tram ride to the enjoyable boardwalk attractions. Most of the pool was in the shade by 3pm so it got a little chilly. We changed our rooms twice in one day. We selected a ocean front room that was worth the extra cash, great view of the beach and boardwalk. Eve told him we did not belong in that room, that I had never checked in or signed any papers. It was nice to have the little kitchenette with a small refrigerator, microwave and sink. If you stayed at this property through Booking.com, you can write a review. Bed Bugs. . It was exactly what I had expected after reading everyone's reviews. YUCK! Most of the staff was very friendly The hotel was quiet. Just an all around wonderful experience. Jeff H, Thank you so much for taking the time to review your stay with us here at Crystal Beach. She didn't know why it was unsafe just that she was told it was unsafe. We had a certified service animal with us still in training. When a booking is made, the entire amount of the stay is charged upon creating the reservation as a deposit. Kasa Ocean City Beach: Nice View - See 381 traveller reviews, 257 candid photos, and great deals for Kasa Ocean City Beach at Tripadvisor. 14 years ago It had been less than 2 hours how could she not remember. All you can do is check for them on arrival. Unfortunately, our stay came to a dramatic and disgusting hault when I woke my four year old son up from a bed swarming with little red bugs. No real lobby area. 8.6. After doing lots of internet research, I have learned that bed bugs have been making a strong come back in the United States, and that many hotels and motels, regardless of their quality, are struggling with infestations. They're also applicable regardless of the comment's tone. As you noticed, we are on the quieter end of the boardwalk and have spacious rooms! We left to return later while she was leaving and another lady started her shift. Summer Beach Condominium #3 35TH St Ocean City MD 21842. . Thanks for a great vacation. Brunch, Only a customer who booked through Booking.com and stayed at a specific property can write a review. language, whether its just a rating or contains comments as well, etc.). Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. The room and everything in it seemed fine, clean, spacious when we got in. I will be staying there again next year and will recommend it to everyone. Beautiful location. The Barracuda Grill had good food and service. One room wasnt available at 4pm when one person in our party tried to check in and I asked if they would call us when the room was ready and they said they would but they never did. No real lobby area. Highly recommended! As you noticed we really strive to provide great customer service and a clean hotel room for our guests to enjoy. Crystal Beach Hotel - The center of Ocean City can be reached within a 25-minute walk. View . 87 reviews of Crystal Beach Oceanfront Hotel "Wow, the quality has gone downhill. The next morning while waking up, we found a stage 2 larva bedbug. The Carousel Hotel did refund our money thankfully. Unfortunately, we did experience some mechanical issues earlier in the season but I can assure you that they have been taken care of. Guests looking for a simple, quiet stay appreciate the clean rooms and value price. Our entire stay was under 48 hours. 2 Queen-size beds 1 Queen-size bed. There was a problem loading the reviews. Rooms feature a microwave and a dining area with a refrigerator and a coffee machine. There are so many great places to eat within walking distance. Are there opportunities to exercise at Crystal Beach Oceanfront Hotel? He checked the bedbug, trapped it and gave us a new room. Inn on the Ocean Bed & Breakfast 1001 Atlantic Avenue, . That's how we know our reviews come from real guests who have stayed at the property. I would definitely consider staying again. I was initially very pleased with the Crystal Beach Hotel in Ocean City. Great 28 28 reviews 10. . Kudos to room service. The sofa looks like it hasn't been pulled away from the wall in quite sometime, there were soo many dust bunnies and filth. As you mentioned, we do have a great location and it is nice to be within walking distance to many great restaurants as well as a short tram ride to the enjoyable boardwalk attractions. This time was just as nice as before. You can only leave a review within 28 days after check-out. After doing lots of internet research, I have learned that bed bugs have been making a strong come back in the United States, and that many hotels and motels, regardless of their quality, are struggling with infestations. Thank you so much for the excellent review! Lunch, We checked out Monday morning and still have not heard back from Vincent. We took a four-day weekend here in June 2022 for the Father's Day holiday. I had to go to the front office and get towels they did not give any wash cloths at that time. Feeling like enjoying a drink while relaxing poolside? Our room (415 in the Boardwalk building) looked very run down. The next morning while waking up, we found a stage 2 larva bedbug. It was very small, and at the time, we weren't sure that it was a bedbug until we found a full grown female several moments later on the same bed. The room and everything in it seemed fine, clean, spacious when we got in. WiFi is available in all areas and is free of charge. Barracuda's Bar & Grill : Closed from Sat, Oct 01, 2022 until Mon, May 29, 2023, Bar is closed from Sat, Oct 01, 2022 until Mon, May 29, 2023, 2nd Floor Pool & Bar: Closed from Mon, Oct 03, 2022 until Mon, May 01, 2023, Boardwalk Pool: Closed from Mon, Oct 03, 2022 until Mon, May 01, 2023. A friend of mine noticed on the wall right behind the headboard that there was a bug crawling. The lady at the front desk was very standoffish and rude. We actually got a picture of this one. Thanks again for being our guest! I put it in toilet paper and checked it. Awesome..my first there we had a blast.. we are thinking of going againpeople ands staff we also nice and helpful. We'll stay here again if we go to OC in the future. The staff was super friendly and helpful. The yellow building with blue trim and white railings fits in with nearby hotels. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. Date: July 27, 2008 Reviewer: TripAdvisor member, Lower Burrell, PA Stayed on the 4th floor (non-smoking floor), ocean front w/balcony. We checked all of our belongings and moved everything into our new room. We were fully refunded (at least, we were told. Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. Tripadvisor performs checks on reviews. 25th St. & The Boardwalk Ocean City, Maryland 21842, Crystal Beach Oceanfront Hotel 25th St. & The Boardwalk Ocean City, Maryland 21842, Phone 800-641-0011 Front Desk 410-289-7165 Email reservations@jameshospitality.com, who stays at the beach unless they are ON the ocean?! When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more. Ice machine didn't work. The private bathrooms have a spa bathtub. Free WiFi access is available. The hotel is 1 mi from Roland E. Powell Convention Center, and 1.5 mi from Jolly Roger Amusement Park. Overall a nice stay I will however try a different hotel next time. We arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. Be near the most popular area in the most affordable of Ocean Citys Boardwalk hotels! Ocean City, MD - Crystal Beach Hotel - "Really nice!". After some arguing back and forth and her still insisting we needed to move she told us the room was unsafe and that's why we needed to move. I cannot say enough of wonderful things about this hotel and staff. We checked all of our belongings and moved everything into our new room. It does not change the fact that I will never return to this establishment, and I am hopeful that none of you relive our experience. The next morning while waking up, we found a stage 2 larva bedbug. Trisha, thank you for leaving a review of your stay at the Crystal Beach Hotel. Thanks for a great vacation. Copyright 19962023 They did not change the towels or awash cloths. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. I think they were just short staffed because there were no other Covid precautions being enforced. 2-star hotel. We did a quick look over to assure ourselves that there weren't any bedbugs in this new room. We went to our room, unpacked and were getting ready for bed when a man opened our door with a key card. The pool is small but the kids enjoyed it. She then assigned us a new room. The room itself was spacious and even had a little kitchenette. The room was clean and the hotel was great. It had 2 queen beds. It ruined what was supposed to be great stress free weekend. Amenities; Gallery. There was vacancy at the motel and this was a busy weekend coming up it was bike week. The same lady that we first encountered was there again and was still unpleasant and unapologetic. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. Overview of Crystal Beach Hotel. I called the 800 number that I used to book the hotel (Booking.com) and they moved us to different hotel. Each review score is between 1 and 10. Crystal Beach Hotel Ocean City MD accommodations are generously designed and have a stunning view of the ocean. Many travelers enjoy visiting Main Street Berlin (8.1 miles), Calvin B. Taylor House Museum (8.1 miles), and Transpeninsular Marker (6.9 miles). By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Overview; Rooms; Location; Amenities; Policies; Crystal Beach Hotel. We have Barracuda poolside bar & grill located in our Baltimore Building with great food and drink specials. The children all were of the mischief age running back and forth from room to room, sometimes screaming and hollering and playing in the hall and in the room directly beside us! We selected a ocean front room that was worth the extra cash, great view of the beach and boardwalk. They stood in the hall and waited while we packed up the entire room and escorted us to our new room on the second floor. 2500 N. Baltimore Ave., Ocean City, MD, 21842. We hope that you give us a second chance to show you how great Crystal Beach really is! 8 am - 11 am. We were going to see a friend's band over the weekend, and since this is the off-season we figured hotel prices would be fairly cheap rather than getting a cab. The staff was super friendly and helpful. Review tags are currently only available for English language reviews. toggle menu. Cocktail hour, Guests are required to show a photo ID and credit card at check-in. And he also there was no hurricane but just light winds and rain. Taxes and fees that are shown are estimates only. Most of the pool was in the shade by 3pm so it got a little chilly. Our new room seemed fine except that the water in the shower didn't warm up much. We checked all of our belongings and moved everything into our new room. Our view from the balcony on the 5th floor was amazing. Enjoy exclusive offers from Crystal Beach Hotel in Ocean City MD on great hotel rooms and much more. Does Crystal Beach Oceanfront Hotel have any great views? Bed Bugs. Approximate prices in USD for a 1-night stay, This property has taken extra health and hygiene measures to ensure your safety is their priority, Browse questions from guests for anything extra you want to know about the property, The property usually replies within a few days. This one appeared to be either a 5th stage or adult bedbug. A great family oriented place! But overall we enjoyed ourselfs and will probably return in the future. For specific inquiries, we recommend calling ahead to confirm. Staff was pleasant. We have been here 3 years in a row. Stayed in a handicap unit to accommodate our son staying with us. We won't be back. Payments made by partners impact the order of prices displayed. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Room types may vary. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. You can sort and/or filter them by time of year, review score, and more. This lets us know our reviews come from real guests like you. The staff was very welcoming and pleasant! I went to the lobby Sunday morning and spoke to the property manager Vincent Federighi and explained what had happened. Next time I would like to stay a little more towards the boardwalk. Lock in the lowest price from these sites. The view was beautiful. We hope you will give us the opportunity to serve you again. Tripadvisor performs checks on reviews. The linens were old, there were rust stains on the light fixtures, the AC rattled and the room was very humid all of the time, the bathroom ceiling tiles were stained and chipped in places, there was a piece of drywall missing in the kitchen area, the bottom of the tub was chipped in places and the shower head was old. In fairness to the hotel and its staff, this situation was handled well. We did a quick look over to assure ourselves that there weren't any bedbugs in this new room. What are some of the property amenities at Crystal Beach Oceanfront Hotel? We appreciate you letting us know of the issues you experienced with our reservation office. Again, all of this exceeded what we had in mind and it was nice to sleep on comfortable beds in a clean and hospitable room. Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. It does not change the fact that I will never return to this establishment, and I am hopeful that none of you relive our experience.More. Nearby attractions include Embers Island Miniature Golf (0.2 miles), Old Pro Golf - 23rd Street (0.1 miles), and Old Pro Golf (0.3 miles). I stayed here two years ago and was very pleased with the entire hotel. reason I keep coming back is the top floor, ocean facing. Would def recommend. Guests submit their subscores and their overall scores independently theres no direct link between them. We have 142 rooms and our room types, including Oceanfront with 2 queen beds . However, we wont display any reviews that include or refer to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. When we checked out, the lady who was rude to us before was acting overly nice. She then assigned us a new room. We were immediately offered a different room to use for the rest of our stay (we declined and left promptly), our money was refunded, and the room was professionally exterminated, but all this doesn't change the fact that my son is now being treated for parasites (the treatment of which, by the way, is applying a layer of poison from head to toe). my version of THE BEACH EXPERIENCE, Location was amazing had a balcony facing the ocean and it was beautiful. We arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. The rooms were very spacious, as were the bathrooms. Staff was less than easy to get along with. Searching Availabilty. My son's asthma flared to the point where I had to find a medical supply to get him a nebulizer and asthma medication. Location, close to many attractions and restaurants. Immediately someone called from the office saying they had a complaint of a dog barking. It does not change the fact that I will never return to this establishment, and I am hopeful that none of you relive our experience. The room was an ocean view on the top floor. They asked him for his room number and just gave him a replacement key. when I went to get wash cloths they did not have any. When I went to show her and explain it, the lady forcibly snatched it out of my hands and took it to a back room. The amenities were fantastic! GROSS. 10% cheaper Dunes Suites Oceanfront 0.15 mi Outdoor pool, beachfront, Tea/coffee maker $80+. Site content 2006-2019 Maciej Ceglowski Offering an oceanfront outdoor pool and a fitness center, Crystal Beach Hotel is located on the beach and boardwalk in Ocean City. Videos; Webcam; Rooms; Barracuda's Bar & Grill; Offers; Golf; Location; OC Happenings; Experience OC; 800-641-0011. It was yet another bedbug. The room was large, with microwave and refridge. 1601 Atlantic Ave 17th St. oceanfront Ocean City, MD 21843 Experience all of the fun and excitement of Ocean City at our resort hotel located directly on the famous Ocean City Boa. Taxes and fees that are shown are estimates only. Photos are clearly as you see on website. The carpets are dirty and need a good cleaning. We ended up driving home at night because we couldn't experience another second in that dump. Phone 800-641-0011 Front Desk 410-289-7165 Email reservations@jameshospitality.com We changed our rooms twice in one day. Do yourself a favor and stay someplace else. Staff was friendly, professional and helpful. Crystal Beach Hotel in Ocean City. 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