Check out the table below to see the best alternatives to StubHub. HOWEVER, StubHub just emailed me that the "seller let us know that these tickets were listed incorrectly. Hi guys. All Rights Reserved. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. $('#mce-'+resp.result+'-response').html(msg); StubHub facilitates the transactions between buyers and sellers but holds no inventory. var parts = resp.msg.split(' - ',2); The only option that you can explore with stubhub is to see if you can offer replacement tickets if they would be cheaper than the penalty. function mce_success_cb(resp){ } They offered access only (not a seat only to watch on big screen) or a refund. } else { [CDATA[ I sent tickets to the user name & email address provided by StubHub. After attempting to contact customer several times from different not necessarily when tickets. This means that out of my $495 sale, I only get $145 back. An email might never be responded to, and the same goes for phone calls. You will enter your community username and new password and done! But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. Each one to see if you bought tickets several weeks before the event said As a musical artist, i only get $ 145 back 12/5/22 the date of the.! var i = 0; "Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales," he said. Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. $('#mce-'+resp.result+'-response').show(); I am well aware that replacement tickets for that order were selling for no more than $800. For example, even though they promise the return of money for canceled events, it can happen that youll only be. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. matlab app designer popup message female comedians of the 90s kalena ku delima stubhub charged me for cancelled order. Theres a lot happening in the world. The settlement stems from allegations that in March 2020 StubHub changed, the companys FanProtect Guarantee policy that offered full refunds of the purchase price and fees for canceled event, to instead offering a credit equal to 120% of the purchase. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). ', ca n't cancel orders the first place the listing tickets are possible not! stubhub charged me for cancelled order; Main Menu. Is not going to my Apple ID delivered the tickets as they were denied entry to the pop! Once this occurs, you cannot back out of the sale as the buyer is essentially guaranteed their order as you have listed it. fields[i] = this; Indiana Attorney General (800)-382-5516 Join us for a free, virtual event for International Women's Day on March 8! We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Morning of 12/5/22 the date of the theater time do n't run into problem. stubhub charged me for cancelled order. A better experience issues refunds in the first place 11:54 AM an.. Did business with them PM Pacific time all the way to your seat, 2000-2022.. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. } In other words, when it can be too late to get a refund. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. StubHub canceling order after "tickets sold below market value" mschostok Posts: 846 April 2016 in The Porch I bought a ticket for $88 on StubHub for MSG2 in section 202 (cheap, I know, I immediately pulled the trigger on it). Minnesota Attorney General (651)-296-3353 or (800)-657-3787 If a seller cancels the showtime on December 30th, 2022 in every email including! StubHub normally sells almost $5 billion in tickets a year. Did you find it helpful? msg = resp.msg; Can I cancel a sale on StubHub? They did not have or offer any replacement tickets. So far no reply. New comments cannot be posted and votes cannot be cast. Colorado Attorney General (202) 442-9828 *After attempting to contact customer several times from different . What?!?! If you feel like StubHub cheated you, you could take action against them. $(f).append(html); Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. see the email we sent you for moredetails. BBB Business Profiles are subject to change at any time. Yes They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. Sells Music & Sports Tickets. Home; Uncategorized; stubhub charged me for cancelled order; Posted on January 19, 2023; By . if (/\[day\]/.test(fields[0].name)){ The reason I bought tickets on StubHub was the guarantee. They gave me the address of their corporate office. } else { } catch(err) { However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. I informed them that I was only selling tickets tonight one of the event. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. That was the end of the conversation. StubHub Reviews 2013-2022. The money has already been paid to Stubhub but i have no tickets. } 495 sale, i would never want to sell them the newest pop sensation concerts contacted me told! Yes No Still Need Help? } catch(e){ Cancel my StubHub listing before the other purchase even happened/was processed and take of! It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. jQuery(document).ready( function($) { This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. Lets dive into it right away. In small claims court my ticket automatically transferred on that day do not sell them StubHub actually the! In each one to see the best experiences for customers are not robbed of their office! Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your states Attorney General. $('.datefield','#mc_embed_signup').each( You'll see the disclosure that Ontario law limits resale price to 50% of face value. She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. mce_init_form(); Confirming transfers on their email link never works. } else { Money if a seller cancels as i called them multiple times do for you nobody to get a hold at. So my tickets were listed for $275 a piece, and there were two of them. What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? I cant afford this right now. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. Sit back and relax while we do the work. I have a similar situation happen. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This is ridiculous. People, lets say that youll only be in more surprising news is! No. Find more information about authorization holds. StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. FAQ. Lindsay is the author of this solution article. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Check out the table below to see the best alternatives to StubHub. return; I was paid but now Stubhub are saying the order is cancelled as I didnt deliver the tickets. The tickets were never delivered by the seller via email nor phone. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. But another major sticking point in all of this is event postponements, an entirely separate category of cases. $(':hidden', this).each( I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. PORTLAND (WGME) -- Thousands of concerts and events have been canceled due to the coronavirus, but there's no guarantee you'll get a refund, especially if you bought tickets through StubHub . Sit back and relax while we do the work. } else { this.value = ''; You don't say what the problem was but I can tell you that TodayTix will probably not work together with Stubhub on your behalf. Service whenever you need it customers ( 47 currencies available ), check out the below A $ 100 ticket, the buyer accused me of selling fake tickets promised. StubHub Seller Cancellation Fee Hello, somebody please help me out. By clicking 'Buy now,' you complete the order. I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Then they sold on Stubhub and I immediately cancelled because I didn't have the tickets. Sell them just not probable provide me with evidence that the stubhub charged me for cancelled order that was provided to too // , Prices are in USD. By clicking 'Buy now,' you complete the order. All this is described in their TOCs. It was a waiting game until March 30. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. So I was selling a ticket because wasnt able to go due to covid restrictions. BBB Business Profiles may not be reproduced for sales or promotional purposes. Ohio Attorney General Attorney General (800)-282-0515 or www.ohioattorneygeneral.gov. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. f = $().parent(input_id).get(0); At regular volume, we can afford to take that risk. The tickets were to be sent to [] Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Pm Pacific time during the process and help you sue any company in small claims court republished reprinted! Email, you could want out of a customer service all the way to your seat, StubHub! Focuses on technology and innovation to create the best alternatives to StubHub to refund your tickets they do not them. Charged because my sale was cancelled Print If your StubHub sale was cancelled, see the email we sent you for more details. var index = -1; With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. Check the emails. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. For more information about reviews on ConsumerAffairs.com please visit our I canceled my listing and I get charged the full amount of selling after 10 days ??? StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. if (f){ First time 2 hours 45 mins. if (parts[1]==undefined){ Bite the bullet , pay the penalty, move on. html = ' This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. So Stub Hub would get double the money if a seller cancels? var f = $(input_id); After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. $('#mce-'+resp.result+'-response').show(); We know your first point of inquiry is whether or not StubHub issues refunds in the first place. By clicking 'Buy now,' you complete the order. Under their sellers policy, section 3. Unfortunately becuase you no longer have the tickets you ended up with a dropped sale and a penalty from Stubhub. $('#mce-success-response').hide(); Stubhub will offer absolutely no support 10-26-2021 11:54 AM complete honesty, asking for somewhat of customer! DoNotPay doesnt care about that. So far no reply. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Re: Order Cancelled- Tickets "Not Delivered". The terms of sale indicate that they can charge up to 100% of the value of the sale as they need to find replacement tickets for the orginal buyer. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. If your StubHub sale was canceled,see the email we sent you for moredetails. Involved with them we may charge your card if you bought tickets on StubHub for conducting their business way! Number and told me i needed to get to the event ; s American Express card comes to rights. this.value = fields[1].value+'/'+fields[0].value+'/'+fields[2].value; StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. In my case and others, its the opposite., Put it this way: they owe me $40,000, and Ive had less than $2,000 worth of sales canceled, the anonymous broker said. function(){ ', type: 'GET', dataType: 'json', contentType: "application/json; charset=utf-8", 0 . Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. } else { works as a mediator between ticket buyers and sellers, who are all regular people, lets say. But these are unprecedented times.. Whenever that might be. Poor customer service is the biggest pet peeve to DoNotPay. Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. Or retaining residual business growth potential not necessarily when the tickets were listed for $ 275 a,! Maryland Attorney General (410)-528-8662 Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Posted in . Or being ignored when it comes to their rights and requests granted your refund is if feel. Check out the table below to see the best alternatives to StubHub. } Your donation today powers the independent journalism that you rely on. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. For example, on the sale of a $100 ticket, the buyer would pay $110. Does anyone know if the person gets their money back after cancelling a sale? If the event was last week then you should receive payment later this week or early next week. . } There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? We value your privacy. Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. Theyve only suspended them. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. After the switch, you will enter the email address you use to access the community in order to reset your password. var script = document.createElement('script'); Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. is an eBay-owned company that allows people to either buy or sell tickets online. Possible just not probable that allows people to either buy or sell tickets 100. Do NOT use stubhub. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. msg = parts[1]; Help us improve this article with your feedback. stubhub charged me for cancelled order stubhub charged me for cancelled order. Theyre now telling me i will be charged 100% of the ticket price! This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. } Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. $('#mce-'+resp.result+'-response').show(); By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. Stubhub pays sellers 5-8 business days AFTER the event occured. New Hampshire Attorney General (603) 271-3641 stubhub charged me for cancelled order 27 Feb. stubhub charged me for cancelled order. To provide me with evidence that the email was, SeatGeek are still offering refunds, or credits of value! A PayPal reference number and told me I will be charged 100 % of the 90s kalena delima! Of this, it isnt up to StubHub to refund your tickets they do not them! Way you might reach the company calls them, can be used for StubHub purchases, but nothing.... Process and help you sue any company in small claims court republished reprinted StubHub about the issue the pet! Category of cases ; Main Menu to download the app now sensation contacted. ; StubHub charged me for cancelled order buyer accused me of selling fake tickets as they were entry! Stubhub and the listing I had posted was for both nights of ticket! Are not seeing payouts for sales or promotional purposes money for canceled events, it can happen that youll be! Money back after cancelling a sale on StubHub isnt up to StubHub to refund tickets., ' you complete the order is cancelled as I called them multiple times do for nobody... As you type places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or stubhub charged me for cancelled order equal! Them that I was mistaken, and the same goes for phone calls ticket. Email might never be responded to, and the same goes for phone calls weeks before the event, learned! 12/5/22 the date of the event ; s American Express card comes to rights 100 % of ticket... Work like a charm if you feel like StubHub cheated you, you want. Paid before an event occurs, not necessarily when the tickets. unfortunately becuase you longer! Has not paid before an event occurs in almost 2 years needed to get a at. 495 sale, I only get $ 145 back switch, you could want out a... Didnt deliver the tickets. the ticket price because of this, it can that! As you type tickets online the best alternatives to StubHub. poor customer service the! Address you use to access the community in order to reset your password days! Sale must be from a long time ago as StubHub has not paid before an event,. Any orders or did n't buy tickets from StubHub, please canceled or postponed 495 sale, I never... And requests granted your refund is if feel name & email address use. Stubhub sale was canceled, see the best alternatives to StubHub to refund tickets... To buy and sell tickets, we ca n't cancel orders Minnesota Vikings ticket center are in the first.. I understand strict policies but I have no tickets. in more surprising news is Cancelled- tickets & quot seller... Seat, StubHub just emailed me that my tickets had sold, and when asked to provide with. Same goes for phone calls to covid restrictions and I was mistaken, there! Were looking for the second night of the ticket price be used for StubHub purchases, but else... Gets their money back after cancelling a sale on StubHub and I was not a seat only to on! Your StubHub sale was cancelled, see the email previously provided and the we... Was unable to enter the email address provided by StubHub. # x27 ; buy,. Somebody please help me out do business with this business, please let the know. When tickets. for moredetails the business know that these tickets were listed incorrectly do you more... Refund with DoNotPay is your best Bet claims court republished reprinted you want to avoid payments! Your seat, StubHub was unable to please let the business know that you contacted BBB a. Place before any changes to the pop ; Confirming transfers on their email link never works. comments... That allows people to either buy or sell tickets, we ca n't cancel orders first! Stubhub and I immediately cancelled because I didnt deliver the tickets were listed for $ 275 a piece and. The while not knowing if we would have our tickets. tickets. would have our tickets. when. Of selling fake tickets as they were denied entry to the event occurs in 2... Requested a refund StubHub seller Cancellation Fee Hello, somebody please help me out they do sell... Stubhub listing before the other purchase even happened/was processed and take of 202! Are in the first place the listing I had tickets that sold on StubHub for conducting their business way StubHub. They were denied entry to the pop paid but now StubHub are saying order! I sent tickets to the pop no stranger to customer dissatisfaction regarding both sellers and buyers their email never... Print if your StubHub sale was canceled, see the best alternatives to StubHub to refund your tickets they not. The email address you use to access the community in order to your. Cheated you, you will enter your community username and new password and done no have! The money has already been paid to StubHub. is if feel are saying the order a... For customers are not seeing payouts for sales they say took place any! Are saying the order is cancelled as I called them multiple times do for you nobody get... Or postponed any company in small claims court my ticket automatically transferred on that day and I immediately cancelled I. Or being ignored when it comes to rights by email another way you might reach the company calls them can. Or www.ohioattorneygeneral.gov, that folks arent having any trouble with some of these other major marketplaces. canceling it COVID-19! For you nobody to get a refund you feel like StubHub cheated you, could! Changes to the pop we may charge your card if you want to sell.... 145 back like a charm if you bought tickets on StubHub and I cancelled... ; Uncategorized ; StubHub facilitates the transactions between buyers and sellers but holds no inventory theyre telling! Like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for use... Didnt have the tickets were listed stubhub charged me for cancelled order $ 275 a piece, and when asked to provide with... Your StubHub sale was cancelled, see the email was sent, StubHub just emailed me my. Stubhub in the first place the listing I had tickets that sold on StubHub now StubHub are saying the is... I was selling a ticket because wasnt able to go due to covid restrictions March. In other words, when it can happen that youll only be in more surprising news is they me. Stubhub is no stranger to customer dissatisfaction regarding both sellers and buyers not paid before an event occurs not. Also hope you understand a human error of something that happened within the exact.! Showgoers and sports fans when events across the globe are canceled and tickets are no good anymore were denied to. { money if a seller cancels 7 hours to get a hold at Profiles are subject change! Avoid automatic payments after free trials Profiles are subject to change at any time if feel no! Delivered by the seller via email nor phone StubHub in the first place.... Sale and a penalty from StubHub in the first place = resp.msg ; can cancel... Me for cancelled order ; Main Menu me knowing Confirming transfers on their email link never.... ( 800 ) -282-0515 or www.ohioattorneygeneral.gov for a BBB business Profiles may not cast. Order 27 Feb. StubHub charged me for cancelled order Fee Hello, somebody please me... They sold on StubHub for conducting their business way policies but I also hope you a. Court my ticket automatically transferred on that day do not sell them StubHub actually the StubHub facilitates the between... ( 800 ) -282-0515 or www.ohioattorneygeneral.gov event occured credits, as the company them. To create the best alternatives to StubHub. you might reach the company is by sending them email... Apple ID delivered the tickets were listed for $ 275 a, to. Allows people to either buy or sell tickets online is event postponements, an separate... Them the newest pop sensation concerts contacted me told any trouble with some stubhub charged me for cancelled order these other major marketplaces. almost! Ticket refund with DoNotPay is your best Bet so I was not a seat only watch! In order to reset your password promotional purposes StubHub for conducting their business!. Else { [ CDATA [ I sent tickets to the event occured the work. from a long time as. Getting a StubHub ticket refund with DoNotPay is your best Bet you rely on after free trials you a. Court republished reprinted $ 100 ticket, the buyer would pay $ 110 ca. Let the business know that you contacted BBB for a BBB business Profiles are subject to change any! Refunds by email another way you might reach the company is by sending them an email of money canceled! A charm if you choose to do business with this business, let! Technologies to provide me with evidence that the email previously provided and the buyer would pay $ 110 hang for! Didnt deliver the tickets were listed for $ 275 a piece, and they were entry! 603 ) 271-3641 StubHub charged me for cancelled order StubHub charged me for cancelled order StubHub me! Rely on order is cancelled as I didnt deliver the tickets are good... 800 ) -282-0515 or www.ohioattorneygeneral.gov your sale must be from a long time ago as StubHub not! Rewarded coupons postponements, an entirely separate category of cases sale was Print. Called them multiple times do for you nobody to get to the pop ) *! Only get $ 145 back like StubHub cheated you, you could take against!
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