Health and wellbeing We have taken enhanced health and safety measures to prevent a COVID-19 outbreak. We'll offer you a prorated daily Voyage Credit for the voyage days you've missed due to COVID 4. For assistance, please call 1-800-430-5308, or in the UK +44-20-800-3688912. Complete the Voyage Well acknowledgement in our Sailor App, 6. Guests will be asked to access the Safety Brief via the Virgin Voyages mobile app or the in-cabin tablet once onboard the ship. What to put in your carry-on: You can, of course, unsubscribe at any time. A complete look at Virgin Voyages' refund policies. So in the instance that any of our Sailors or Crew potentially become unwell after we return home, we want you to know weve got your back by: Please note that all of our Sailors are responsible for making necessary COVID-testing plans after disembarkation from the ship. In order to facilitate the embarkation process, Guests may complete the online check-in process as soon as all their deposit is paid. We want to thank you for the continued support, patience, and love weve received from you all. Regulations may include: 2. Travel news and alerts. COVID-19 antigen testing prior to sailing. And theres no communal food sharing food is only prepared when its ordered and delivered directly to you, When using our delivery food service on board, ShipEats, we have contactless drop-off and pick up, Leveraging our already-digital onboard experience to limit contact; The Band (for contactless payment), Service Chat (for assistance digitally), and our Virtual Queues (for getting in lines for onboard experiences without actually getting in physical lines). Under that policy, cruisers will forfeit anywhere from 15% to 100% of the amount they've paid, based on when they cancel and how long their sailing is. Related: First impressions of Virgin Voyages Scarlet Lady from an expert cruiser. The sail date is the date the ship, on the Voyage portion of your holiday, departs the port of embarkation. Full payment, including taxes & fees, is required 120 days prior to your departure date. $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline. If you have only paid a deposit, the future cruise credit would be for that amount, not the full fare of the cruise. For Sailors who test positive for COVID-19 or refuse to quarantine. Virgin Voyages. Enrollment required. Our policies for those who test positive are driven by local, national, and regional protocols. Sailors will be departing, and arriving back home, from our very own, gorgeous Terminal V located at 718 N Cruise Blvd, Miami, FL 33132. Shore Things. If this is not complete, we cannot let you board the ship. Passengers who booked by April 30, 2022, for sailings departing through May 31, 2022, are also covered if local regulations prohibit them from traveling or require them to quarantine. For a look at our full Voyage Well Ashore terms and conditions, please click here. The vessel Master and crew may search the Guest, Guests cabin, Guests Baggage, and Guests Property where reasonable cause exists that a condition on the person, in the cabin, or in baggage may pose a danger, risk, or inconvenience to the health, safety, or security of the ship or anyone on board, with or without notice to the Guest. Smoking areas are provided around the ship. You will be required to follow all posted instructions while sailing with us. The list of things you wont need to bring on board, 3. Flights and transfers are not included. There's also a required health screening to be filled . This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. Please visitthis linkfor more information regarding Shore Things terms & conditions. Within 120 in Premium. Again, well leave the fun packing elements to your discretion (after all, you know how you like to vacation), but we have some recommendations about what to bring and how to bring them. On cruises cancelled or shortened due to mechanical issues prior to or during sailing, passengers should expect full or partial refunds. If you test positive for COVID-19 once you arrive home from your voyage, please reach out to us at 954-488-2006 and let us know. Cancellations shall be deemed effective at 11:59 p.m. local east coast United States time on the date Guest communicates such cancellation. 4. Water or soft drinks in boxes and cans are permitted in hand luggage only, Anything you want (or need) to use right away. Please note that if any of these items are brought on the ship, they will be confiscated before you board the ship: Any questions, clarifications or exceptions to this list must be requested from the Ships Security Officer Only. From 120 days before sailing, no refunds are offered, only future cruise credit in some cases, based on the time frame of the cancellation as outlined under important dates below. $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. TheU.S. Department of StateandU.K. Government, and other governmental agencies, regularly issue advisories and warnings to travelers giving details of local conditions in specified cities and countries according to the agency's perception of risks to travelers. Required pre-flight COVID tests on disembarkation. 4. Any alcohol in checked luggage will be collected on embarkation and returned once the voyage is complete. Learn more. Spa treatments. Items 7.1 and 7.2 of the ticket contract includes . From the must-brings to the nice-to-haves, weve got a list to help you prepare. We may receive compensation when you click on links to those products. If you book a cruise with MSC Cruises through May 31, 2022, and the voyage departs through March 31, 2023, you can change your booking up to 48 hours prior to your sailing date if you decide that you cant or dont want to embark. On the day of your sail, please arrive at the terminal at your selected arrival slot as specified in the Sailor App. The good news for those itching to cancel a booking is that its easier than you might think with some lines at least for now. We have processes in place to ensure you get home safely if you test positive for COVID on board. Online direct bookings will require a credit card at the time of booking, but the deposit will not be charged until 24 hours have elapsed after the booking. Notice of any of the above items may be made online at booking to our Shoreside Sailor Services by clicking, If any such special need or condition arises after a Guest has booked a Voyage, the Guest is requested to report it to. Receive a Future Voyage Credit in the amount paid that can be applied to a new sailing up to 1 year after the original Voyage date. Yes, I want to receive emails from Virgin Voyages. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. Given some lines current flexibility allowing cancellation as close as 48 hours to embarkation day even if youre tempted to cancel right now, it could be prudent to wait to see how the situation plays out. In order to sail with us and ensure that we Voyage Well together, we need you to sign our Voyage Well acknowledgment. Credits must be used toward a new booking within 24 months of issuance. Back to My booking . Refund requests must be received within six months of cancellation or the embarkation date (whichever is earlier). If an Under-21 Adult is disembarked for a violation of this policy, the Responsible Adult will be disembarked as well. Credits must be used by May 31, 2022, to book a new cruise that departs by Dec. 31, 2022. Current FVCs issued by Virgin's halt of service are valid throughout 2022. Cancel booking. ), Related: Interesting things youll only find on Majestic Princess. Ready-to-Sail is required information for every Sailor in a reservation and includes the following: Sailors can add/confirm Ready-to-Sail information through any of the following avenues: The Band is your room key, wallet, bar, and restaurant tab all in one with just one, simple tap. Credits must be used to book a voyage that departs on or before Sept. 30, 2022. Taxes, fees, and port charges are refundable on all cancellations other than mid-cruise early departures and no-shows. Our UK Guests have particular rights provided in the UK Ticket Contract, which terms prevail over conflicting terms in this paragraph. Having neurological conditions, such as dementia, can make you more likely to get severely ill from COVID-19. Passengers booked on voyages of 30 nights or fewer, departing on or before April 30, 2022, will receive 100% of their money back (minus any nonrefundable deposits) if they cancel 30 days or more ahead of time. This offer does not apply to world cruises or world cruise segments. In addition, there are other terms and conditions that apply (hey, its a complex operation to havean amazing adventure with 2,700 Guests!) Our biggest priority is keeping you safe and giving you a sense of confidence when you sail with us, so were putting together our procedures based on the most reliable guidelines out there. The body cameras record interactions with Guests and crew to ensure the protection of our Guests, crew, and Security Team members. This web page or any of the Additional Terms & Conditions below may be withdrawn at any time, in our sole discretion, with or without notice. Voyages are booked directly with Virgin Voyages and are subject to their terms and conditions. Cruisers who book under Regents Regent Reassurance program are able to cancel within 15 days of sailing to receive a full refund in the form of FCC to be used for a different voyage. We similarly have the right to confiscate any articles carried or contained in any Baggage that we, in our sole discretion, consider dangerous or pose risk or inconvenience to the health, safety, or security of the vessel or persons on board. Current and past notifications are also posted on the inaugural season updates page. If you must cancel the cruise: It's important to remember that 7-day cutoff on your deposit. Cruisers can cancel to receive a full refund in the form of FCC to be used for a different sailing, which must depart by Dec. 31, 2022. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. Our ships are unable to offer specialized medical care, treatment, or equipment. Sea Terrace cabins for these voyages start from 932 for three-night voyages and . Unruly, abusive or aggressive behavior toward other Guests or crew will not be tolerated and may be grounds for disembarkation as well. All our Sailors are accountable for making plans after disembarkation from the ship they must get all the appropriate tests and medical clearances that their home country requires prior to flying home. For the safety and security of Guests, we use closed circuit television (CCTV) or other surveillance means onboard the ship. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. 5. Items 7.1 and 7.2 of the ticket contract includes language related to "health risks, epidemics or illnesses or outbreaks or public health emergency or other impactful prevalence of disease" for which no refunds will be given. If you are. Plus, unlike most other lines credits, Vikings are transferable, so you can gift them to a friend or family member if you dont think youll use them. Cancellations are considered received as of 11:59 pm Eastern time, on the date you contact the cruise line. For sailings departing May 1, 2022, or later, the lines standard cancellation policies apply. Below we have a comprehensive checklist of all the required documents you will need to complete and submit before you get to the port. That said, we will not add a fuel surcharge should fuel prices rise. But you do have the option to transfer, sell, or otherwise have someone go in your place up to 48 hours before your Voyage. Many brands have greatly eased their cancellation policies (but be warned that it might not last for much longer). Refunds will be returned to the original form of payment, less any nonrefundable deposits or cancellation fees, which will be returned in the form of FCC to be used on a future booking. Virgin Voyages reminds all Guests that they must ultimately assume responsibility for their actions while ashore. Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a full refund. With restrictions easing and travel becoming easier once again, our COVID-19 flexible booking policy came to an end on 23 June 2022. Virgin Voyages similarly reserves the right to refuse or revoke passage to anyone who has failed to notify it of their specific needs with regard to accommodation; seating or services required from it or the terminal operator; their need to bring medical equipment; their need to bring a service animal on board the ship; or of any other known disabilities that require special assistance, special services, or privileges; who in the Carriers and/or Masters opinion is unfit or unable to travel; or anyone whose condition may constitute a danger to themselves or others onboard on the grounds of safety. Lastly, just as a final reminder, you cannot travel if you have been advised thatyou are: If you are exhibiting symptoms or indicate on your Health Form that you arent feeling well, we may test you for COVID-19 during embarkation. -- please see the links below. You can do so on the, Dinner reservations at our eateries are available for booking, Shore Things are open and available for booking as well, Redemption Spa and Thermal Suite services, Lunch and breakfast reservations at our eateries, We will deny boarding to any Sailor whose response is yes" at boarding to any COVID related questions. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Fly round trip to London for as low as $431, Did Norwegian Cruise Line make its new ships too small? Not all areas or equipment on the vessel are suitable for access to disabled Guests or Guests with reduced mobility. They will receive 100% of the cruise fare paid in the form of FCC. You will be offered complimentary ShipEats, on demand entertainment on your cabin TV, WiFi, and Virgin Voyages will cover medical care and testing expenses on board the ship. Where necessary in order to comply with applicable safety requirements, we may require a Disabled Person or Person with Reduced Mobility to be accompanied by another person who is fit and able to assist them in day to day activities. Below weve broken down a comprehensive checklist of all the required documents youll need to complete and submit before you get to the port. A fare difference may apply at the time of rebooking. Our quarantine protocol aboard our lady ships is as follows: Below weve outlined some of the financial details, and how weve got your back, in the rare case that there are COVID-19-impaced Sailors: And finally, our contact tracing protocol on board is as follows: Caring for each other extends beyond the time we sail together. Each Guest shall be liable to and reimburse Virgin Voyages for all damage to the vessel and its furnishings, equipment and property caused by any willful or negligent act or omission by a Guest. Beginning on day 45, no refunds or credits are issued, but you may change the name on the reservation until 48 hours before departure. All sailors (passengers) must make their own travel arrangements to and from the port of departure. The cruise line allows only adults ages 18 or older on its cruises. You can also email healthcheck@virginvoyages.com if you return with a positive result. If 3 or 4 Guests are booked in a triple- or quadruple-occupancy cabin and 1 or 2 Guests cancel, we retain the right to move remaining Guests to a smaller cabin (triple- or double-occupancy) in the same category. - You have the most flexibility outside of 120 days prior to your departure date. Always check with your cruise line or travel agent before making a decision. The first thing to know is that seven days beyond booking, your deposit is non-refundable. The transportation of Guests (or Sailors as we refer to in our brand vernacular) and baggage is governed by theTicket Contract. Guests under The Package Travel and Linked Travel Arrangements Regulations 2018. For down-category change, fare decrease will be provided in the form of onboard credit or Future Voyage Certificate. As always, we recommend you purchase our Voyage Protection. 1. At least one high-profile line is considering the idea. 19952023, The Independent Traveler, Inc. Mega-Chart: Compare Hurricane Sandy Cruise Line Compensation, Azamara Le Club Voyage Cruise Loyalty Program, Hidden in the Fine Print: 16 Things You Need to Know About Your Cruise Contract. Beyond 121 days or more from the sailing date, Guest or Guests travel agent has 7 days from the initial booking date as a grace period to cancel the reservation and will receive a full refund of the deposit if cancelled within the grace period. In order to sail with us and ensure that we Voyage Well together, we need you to sign our Voyage Well acknowledgment. Whenever possible, Virgin Voyages will work to accommodate Guests with special needs. 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