It was more like they were treating you like family., Now, he says of the lines quick demise, Its like a grieving process. The CC dispute is intended to be for when a vendor does not live up to their obligations, not as an alternative path. Ten days later, Crystal cancelled the cruise. The line said it has refunded a. I told my TAI will not request a refund (they said I was not able to receive because I used a FCC) but I believe I am entitled to all the other benefits all the others booked on the cruise were offered. Understandably, our cruise was cancelled on April 2nd. Submitting a response indicates a willingness to work with customers to make things right. Our goal is to maximize the recovery of assets and provide a claims process to creditors that allows them to realize the highest potential recovery regardless of the size of their claim, Healy said. So, hopefully, I will get the deposit part refunded sometime. Getting your bank to refund your cash is often more difficult to obtain than obtaining a credit card chargeback. The management has made a faux pas here. You will be able to leave a comment after signing in, By The Federal Maritime Commission last week posted a consumer notice on its website recommending that travelers who paid for Crystal Cruises with a credit card contact the card company immediately. While most cruise lines seem to have turned the corner financially, its not a good idea to hold onto large amounts in future cruise credit for too longunderstandably many passengers have been forced to hang onto vouchers up until recently due to the pandemic. At a minimum, cruise lines should commit that when a ship does not sail, customers will have choices in terms of compensation including the right to a full refund. Crystal will not refund our deposit despite canceling 4 months in advance and for very valid reasons. I am a financial creditor--because they owe me money. In-depth coverage of the Valleys real estate market and whats being built and redeveloped in your city. >> Next: What Credit Cards Provide the Best Travel Insurance? It was about the crew, Ross says. Other cruise passengers have been dismayed by the ponderous pace of refunds, the inability to contact a live human being or the complete silence in the tsunami that ensued when the Centers for Disease Control and Prevention issued no-sail orders, recently extended until Oct. 31. CC Help Jenn Not like this is something that Crystal doesn't know that they are doing. 2023Outdoor Activities in Crystal River. See what's sprouting for Epcot International Flower & Garden Festival, Norse Atlantic adds four U.S.-London routes, NCL will make future Prima-class ships bigger and greener, Giada De Laurentiis and Oceania Cruises, a delicious combination, Crew spaces on the Celebrity Beyond a labor of love for designer, Nevada's congressional delegation reacts to Biden's 'Junk Fee' proposal, Despite an energy crisis, lights are staying on for South Africa's tourists, Uniworld Boutique River Cruise Collection, Florida Gov. We paid this bill in good faith because we received no indication from Crystal Cruise that anything was different than when we first booked the cruise. Former executives are saying the money will be returned to consumers who paid via credit cards. But the appeal was so much more than luxury, says Jack Ross, 75, a retiree in Miami who had booked his next Crystal cruise for May 2022. "Unfortunately, it's taken a lot longer than we would have liked. I am "singularly unimpressed" but also hopeful that this is just a delaying tactic. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. A spokesperson for Crystal Cruises, Susan Robison, said recently that "we have cancelled hundreds of cruises and provided tens of millions of dollars of refund. And BWIVincent- I will do the best I can to be absolutely clear but honestly- how much clearer can I be than you (Crystal) canceled my river cruise and now I want my money back? $10,592. Take a look at the findings of the report (bit.ly/cruisecomments); send your comments to secretary@fmc.gov. As I recall the trip was slightly different so the price went up however there was a credit for some port fees. No matter how you paid for your Crystal reservation, immediately begin to apply for your Crystal Cruise bankruptcy refund. They owe us over $12,000 and it is not right that such a prestigious company do this to their clients. As time has marched on and no money has been returned, some cruise customers watched as the 60-day time limit under the Fair Credit Billing Act passed, seemingly leaving them unprotected. They cancelled the cruise. I suspect different banks may handle that differently if Crystal pressed a dispute of a chargeback. The mission of Travelers United is to identify and promote ways to improve and enhance travel for consumers across all modes of travel. Crystal Cruises is kaput, out of business. Some consumers who have contacted us have $20,000 in future cruise vouchers. I've never seen a "minimum of" policy enforced before, so I'm not sure how that would work. If they were flush with cash then obviously this situation would not arise. They might come in handy in the future. Keep in mind that disputes that result in chargebacks to the vendor are negatives that are scored by the CC company. Yet this is misleading at best, fraud at worst. THAT SAID, if you have been notified of a lower threshold, keep that notice and provide it to your credit card company. Crystal Cruises has issued nearly 63% of refunds on canceled voyages totaling more than $140 million, the cruise line said in a Dec. 9 update to travel advisors, and will be processing refunds on . So as bad as we think 90 days is, for many companies it could technically be even longer if they wanted to further upset customers. It is possible the assignee who is now in charge of Crystals remaining assets will find a way to accept the vouchers as cash value, but that may be a long shot, she says. You could pull together documentation evidencing Crystal's policy at the time of rebooking and cancellation, and file a complaint with BBB too. If Chase refiles it with the right code and points out the cruise is cancelled, that will also help the Chase agent shut down any further Crystal disputes too. Welcome to Cruise Critic SteamboatWillie118. Powered by Invision Community. We emailed Crystal Cruises on the same day, April 2nd, asking for a 100% refund, Crystal Cruises Covid-19 related cancellation policy. (Ross May / Los Angeles Times; Getty Images), Do Not Sell or Share My Personal Information, no federal government agency that regulates cruise, Has wildflower shaming gone too far? 19952023, The Independent Traveler, Inc. In the other thread there are people waiting almost a year. Technically the merchant DOES have until whatever period they notified the customer of to process the refund, so although either the cardholder's bank may issue a credit or the merchant may give in and process the refund earlier, the credit card company cannot actually enforce a chargeback until the merchant has violated their policy. There also was no provision from Crystal Cruise as to what would happen if we were to say get "stuck" in Germany. By If you paid cash for your cruise, ask your bank for help. READ ALSO: When we booked the cruise, we took the deposit from another cruise that was canceled because of the pandemic and put it on this one, he says. When calling they say it is pending. I will stick with Regent, Oceania, and Silversea, who do actually give refunds in a timely manner. SteamboatWillie118, March 9, 2021 in Crystal Cruises. Question about refund - Crystal Cruises - Cruise Critic Community. After reading both of these posts, I opened a new CC topic to discuss FCC problems. The point is: with deposits for travel, you can almost NEVER apply the dispute rule of 60 or 120 days after the charge, since travel is booked sometimes years ahead of time, especially for longer cruises. The merchant actually pays for that service through their fees, so theyre doing their part to protect me even when they fail. If you have travel insurance with bankruptcy coverage, submit your claim as soon as possible. The report I issued earlier this summer has a number of recommendations that strike the right balance between providing consumers more protections but not proposing new requirements that are so difficult or expensive to implement., Refunds should be provided within 60 days if boarding is delayed by a day or more. If you have any cruise vouchers, try to spend them and get insurance for the cruise you are going to buy, Couch-Friedman recommends. It is just so sad. Well see what happens.. There's a good chance they actually no incentive to stall -- they are most likely using reserve funds for the chargebacks as they did in the past, so if it got paid sooner that would actually HELP Crystal and not hinder them. Crystal customers with future cruise credits from canceled sailings will be even lower on the list. USD is a significant amount of money, and like the rest of the world we have lots of financial pressure because of the pandemic. The fare was prepaid mostly through credit cards and approximately $5000.00 cash via our travel agent. BBB is here to help. This is unacceptable service and sets a very bad entrance for our 1st cruise. Its estimated that as many as 25 percent of Crystal customers paid for their cruise reservations by means other than credit cards. All flights are subject to the airline carrier's terms and conditions It sounds like the dispute got muddied in the wording or something -- for your response, I would recommend just including anything you have (from your agent or even Crystal's advisories) showing the voyage is cancelled, or make sure that's Chase's response to Crystal. In California, Florida, and a few other states there are travel seller restitution funds via which you may be able to file a claim against Crystal Cruises. We booked our 1st cruise ever with Crystal Cruises. Guests who had their cruises canceled due to the. Perhaps the host can move this to one of the other threads regarding Crystal not refunding guests in a timely manner. The contract # was XXXXXXX. Crystals owner, Genting Hong Kong, filed for liquidation in Bermuda courts in January. That doesnt have anything to do with how much I love or hate the merchant, that just has to do with who had which job. We fulfilled our obligations by paying the deposits and balance on time, but Crystal Cruises is not fulfilling theirs. Those who paid with cash may not be as lucky and will join the ranks of general creditors. This may offer a solution to one of the two problems you have if youre frustrated about getting a refund. Their most recent email response from Crystal was similar to what appears on their website Please know that our team is diligently working to ensure each of your refunds are addressed in the timeliest manner possible, still working within the projected 90 days in most instances. Canceled on may 27, 2021. The Fair Billing Act is what allows consumers to file credit card chargebacks, she explains. Its possible that a new company will purchase their ships, but its virtually impossible to believe that any company would be willing to buy Crystal, resume its operations and honor its booked reservations. Discover the worldin comforton Viking ocean cruises to Scandinavia, Mediterranean, Asia, Australia, the Americas or around https://www.travelweekly.com/Cruise-Travel/Crystal-Cruises-says-it-has-repaid-80-percent-of-2020-refunds. Would you settle for a credit instead of a full refund? We had disputed the charge with Chase, and they will cont. By SteamboatWillie118, March 9, 2021 in Crystal Cruises. We gave them the wire details and we're told it would be sent. Please Log in or, Register to post a comment. You will be able to leave a comment after signing in, By Genting's shipbuilding unit based in Germany, MV Werften, announced it was insolvent in early January after rescue negotiations with the German government failed. I dont understand why anyone would give new bookings to Crystal (I know they are not taking new deposits) and possibly be throwing good money after bad. 301 Route 17 N, Suite 1150, Rutherford, NJ Fortunately, when merchants declare bankruptcy, credit card companies generally extend the dispute filing deadline. Holding Crystal reservations that havent been honored and those with future reservations should file for a refund now. Crystal thencancelled that cruise. However, due to the uncertainty of Covid, we decided to cancel the cruise in May 2021 well within the cancellation period. Crystals website now links directly to crystalcruiseclaims.com, which allows customers and travel agents to file a refund request. 2 complaints closed in the last 12 months. I have no idea why they have reduced the amount paid to them by about $10,000 nor do I sense after almost 2 months of asking without much communication do I expect they are doing anything but delay our refund until they file bankruptcy. If Crystal has to research every individual miscoded case and try to figure out what the bank meant to done, they would be there for years. Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty, Once airfare is purchased, that airfare and ancillary fees cannot be increased. I will do my best to cross every T and dot every i. That was not a term that I signed up for. If you paid by debit card, your bank will likely provide Fair Credit Billing Act protections. Department of Homeland Security changed the deadline for REAL ID? They are not members of the BBB. That was one week ago. King Day of Service with a great tour of civil rights landmarks. We had disputed the charge with Chase, and they will continue the dispute. LauraS Getting your money back if you have made a deposit or payment with Crystal Cruises for a future sailing may be trickydespite an estimated more than $100 million being held in secured reserve funds by various credit card companies. Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost. And if so- how long did it take? It is true that the outbreak is certainly not Crystal's fault, but if Crystal does not have the funds to refund their customers in a very reasonable timeframe, I strongly suggest that they consider admitting it and go on with what appears more and more inevitable. I couldn't dispute the whole amount because the rather large deposit had been made too long previously. It's not QUITE true that the refund period means nothing. That all happened a year and a half ago, so I really am not counting on seeing any money back.. These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies. Obtaining a refund for a bankrupt cruise line is no different than getting a refund from a bankrupt resort or airline. Exclusive sports coverage of Arizona high schools, Sun Devils, Suns, Cardinals and Diamondbacks plus access to USA TODAY Sports+ at no additional cost. Copyright 2023 Northstar Travel Media, LLC. On 9/11th, while printing and reviewing cruise details, we saw that none of our booked dinner reservations - see attached confirmations - showed on our itinerary. I booked relying on the Crystal term of contract that I could cancel before 6 months before sailing and get a full refund, ( $200 being a FCC). Best wishes. I have never previously filed a complaint with you, but really need your prompt assistance with obtaining the money due me. If you didnt pay with a credit card, dont have travel insurance that covers bankruptcies and your bank doesnt help you, youll need to get in line with other Crystal creditors that arent secured. Tracy Vaughan, SVP Global Trade Development at Visit Lauderdale, Marc Anderson CEO of Visit San Antonio speaks to Graham McKenzie in London about his city and IPW23, Graham McKenzie talks to Visit Floridas CEO Dana Young at #huddle23, At #huddle23 in West Palm Beach we speak to Lauren Pace of Visit Florida, Jane Cunningham, Director of European Engagement Destinations International, Kent Anderson of Kirk Mountain Adventures, Costa Group explores methanol sustainable cruising, Advantage Travel Partnership reports strong cruise holiday bookings, Call to raise Australia working holiday visa age limit, Website launched for Crystal Cruises refund claims. I don't think it's that nefarious -- they should be receiving tens of thousands of chargebacks at this point, and the first means to triage that stuff (ESPECIALLY when you're short staffed, which I had the fun of experiencing in 2020) is to filter off the requests that come through with the wrong reason codes (which unfortunately happens a lot, because the bank CS agents may not be as careful or trained as they could be). Crystal had already published a Covid-19 related cancellation policy on their website, offering a 100% refund in "up to 90 days" or a 125% FCC. Refunds were promised within 90 days which did not occur. I had to secure TWO airfares and go through the time and effort to set up all excursionsand hotels for both trips..for them both to be cancelled. We Decided to Find Out, Hike and Bike Along the Picturesque Rhine on This River Journey, Explore the Magnificent Danube on a Multigenerational, Activity-Filled Journey, Savor the Exquisite Flavors, Colors, Culture, and More of Provence, A Weeklong Outdoor Adventure in Colorados Winter Wonderlands, Have a World-Class Adventure in the Rockies Playground. Your post probably should have been added to one already in existence. Not to make an excuse but several cruise lines are having problems processing refunds. Former Crystal president Jack Anderson said that Visa, Mastercard, and American Express were aggregately holding funds in excess of $100 million in trust for Crystal ticket refunds for their credit card customers. Book now from $515! I did not cancel. They have no authority over cruiselines. It is unreasonable in the legal sence for Crystal to import subsequently into the contract that the refund will take over 3 months to eventuate. Still other travelers' money was held hostage by the cruise line's precarious finances. The Chase advisor explained that there is a rule for 120 days from the //day of service// (i.e. Always where shes going next. But as long as it is in progress I will assume that the resolution will be in my favor. But many misunderstand them with specific regard to bankruptcy. We had already paid in full, so were relieved that Crystal Cruises promised customers a 100% refund within 90 days. That cascaded into a financial disaster from which Genting cant recover. I suspect they are solvent --but hey--this is free money to them.I paid for my cruise over a year ago. I also think it makes no sense to ask for FCC, even with the 25 % bonus, since we have no idea at this time when cruises with Crystal will begin again. But dont get too excited. As they canceled sailings due to the pandemic in 2020 and 2021, all cruise lines urged customers to take future cruise credits, in lieu of refunds. And try to confirm that Chase does the same. I am doing exactly that. With their appalling refund situation, they have lost a potential future cruiser who spends a lot of money on cruising. Voices, experts and personalities on the right and the left. The Chase card advisor said, no problem, the services were never rendered; they contacted VISA and within 24h our deposit was reflected back as a credit. Healy acknowledged Crystal Cruises has limited assets.. Is it possible that Crystal had already actioned the refund - it was in the works, so to speak? Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. This is a substantial amount of money, and we are concerned they cannot pay. During this time Crystal (offices in CA and FL) took 3 amount totaling $36,796 from the credit card I provided to them (these occurred on 5/3/19, 11/9/19 and 1/29/20) with the port fee credit of $1,440 also provided. 19.2 FLIGHTS. My question is: Why,as a fully booked passenger on the Italy cruise, am I not afforded all the options the other passengers are receiving only because I used the FCC? Her varied media career has taken her from McPherson, Kan., to Kansas City, Mo., San Bernardino, Salinas and L.A. Hamm has twice received individual Lowell Thomas Awards, and the Travel section has been recognized seven times during her tenure as editor. Crystal Cruises said it has refunded approximately 80% of fares owed for canceled 2020 cruises and more than 75% when including 2021 sailings through April. Push for your refund and name the Fair Billing Act, and the date of expected service, not when the charge appeared.. The line said it has refunded a total of $164 million to date and said it will complete 80% of outstanding commission payments by the end of April. Chase told me they cannot help me with the initial deposit part, since the charges, which were made in early 2019, is outside of their window. Looking back I wish I would do it much sooner. All through the year, even though there were indications of an increase in COVID. Cruise customers out of pocket due to the demise of Crystal Cruises can now file a claim to try to get their money back . Looking forward to your help with this. Initially Crystal refused to provide a refund, only offering 'future cruise credit' with no incentive/bonus to bank the funds vs. taking a refund. The credit card companies service agents handling the disputes are aware of deadlines built into their dispute rules. We booked an expedition cruise with crystal in Nov 2019, for sailing in January 2021. There is no clear pathway that we can set a consumer on who has a voucher.. Customer Reviews are not used in the calculation of BBB Rating. (Credit card customers must dispute the charge within that time limit.). BBB Business Profiles are subject to change at any time. "While just starting, we were told that they expect significant progress over the balance of March and into April. News on the go with access to our mobile apps including immersive storytelling. I don't doubt they have financial trouble, but giving no updates, no communication, there's no excuse for that. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Well guide you through the process. By alidor, January 20 in Crystal Cruises. The Crystal Bach. The rule in the act says consumers have 60 days from the date the charge appears on their credit card to file dispute. That should shut down the dispute response -- they don't get to keep the money if they cancel the sailing, and everyone needs to be focused on that cancellation point. Share. So- more paperwork to fill out. Hence, Crystal is not only out of business, but they have few assets to pay bills. Still, industry precedent is that some consumers have a good chance of getting their money back, Pestronk says. Others who waited received 25% bonus and airfare considerations. Crystal is not the only one having problems. Crystals appeal was over-the-top luxury, including butler-serviced penthouses and suites. The best guide in Arizona to getaways, concerts and the dining scene. -The 90 day "guideline" is something Crystal just decided on their own. Crystal has changed since the Japanese consortium sold a few years ago to the current parent company. I am now looking at Silversea. Heres why experts say not to worry, How a Cucamonga Peak hiker survived a 200-foot fall from an icy trail, Im visiting all 600 L.A. spots on the National Register. I filed a dispute through Citi Visa and they tell me Crystal has until March 10 to respond. Here are the reasons I did not wait too long. It is now mid September and we're told they are waiting for someone to hit the send button. Luxury cruise line Crystal Cruises shuttered its doors last week. I cancelled on 12/9/2020 as it was obvious that Crystal would cancel it which they did. Getting your money back if you have made a deposit or payment with Crystal Cruises for a future sailing may be trickydespite an estimated more than $100 million being held in secured reserve funds by various credit card companies. I have called repeatedly. On record-keeping, why do airlines play dumb with Congress? Some cruise lines were (and are) overwhelmed with refund requests. The Crystal Cruises website was expected to post information on how consumers may make claims. Its the chance to be heard at a time when many companies arent listening. "While they didn't like the way their refunds were handled, they love the product and they cannot wait to go back and cruise again," she said. Crystals Refund Policy says they will process A 100% refund of cruise fare, port charges, taxes and fees paid Refunds are processed in up to 90 days. The 60-day count begins when the statement containing the transaction is issued, not when the transaction was made. You should do tests on private browsing mode. If a cruise is canceled because of a governmental order or declaration, refunds must be issued within 180 days. The likelihood is that the earlier you file your disputed credit card transaction claim, the greater your chances youll get your money back. Crystal has held a significant portion of this money since 2018. Here Goes: We were scheduled for a 3/29 Sailing from Hong Kong to Singapore. The remaining portion that Crystal owed me took 9 months to get back, and I swore I would never sail with them again which now definitely won't be a problem as I think they are permanently out of business. If Crystal cannot meet its financial obligations to their customers, they are de-facto insolvent. ", "I always knew that they'd do the right thing," she said. All we get are excuses for delays or no response on the reconciliation. Denied boarding (bumping) compensation increased to a maximum of $1,550. We were told it would be 90 days to get a refund. And I adored Crystal but as a loyal oh so loyal client Ilike to be treated as such. Exactly. Thank you. As a well known corporate, travel and wildlife photographer, Ned travels the world writing about travel and photography, as well as running photography workshops, seminars and photowalks. I am not sure this is the thread.I'm not really savvy on the forums. The state's lawmakers emphasized the need for transparency rather than criticizing the resort fees. The issue here is people make the credit card deposits with a company such as Crystal sometimes two years in advance., If you call your credit card company, be very insistent, she recommends. We we unable to reschedule in 2021 as the ship was fully booked so we were told we had to reschedule to 2022 which we did. On 19-AUG-2021 Crystal submitted a final bill for $15,188.02. So the net funds Crystal took was $35,356. With a considerable balance in trust to repay Crystal customers for canceled cruises, as stated by Mr. Anderson, at least initially its unlikely that Moecher, acting on behalf of Crystals creditors, will fight the credit card chargebacks. It took them only 5 days after I filed. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Okay- that makes it sound very reasonable. 194 total complaints in the last 3 years. Their actions should be known to the public. Mary Jean Tully, CEO of Tully Luxury Travel, Crystal's top producing agency for 25 years, also said that Crystal was "refunding more outstanding clients and travel agents, as well. International Association of Better Business Bureaus. Website launched for Crystal Cruises refund claims. #2 -2256288 (our two sons) The agent very nicely says she has no date, but eventually we will get our money. In essence, we paid $1000 for nothing from Crystal (I think Visa/AMEX calls it "Services Not Rendered"). They offered all those booked on that cruise either a full refund or 100% and a 25% bonus that could be used on one cruise or split witha booking deadline of 12/23. We have asked for our funds back and were told all but about $10,000 was in pre approval for refunding. We were only offered FCC. Catharine Hamm is the former Travel editor for the Los Angeles Times and became a special contributor in June 2020. This cool kids outdoors club will introduce you to L.A.s best asset, Hong Kong will lift its mask mandate Wednesday, its last major COVID restriction, Before and after photos from space show storms effect on California reservoirs, Before and after photos from space show epic snow blanketing SoCal mountains, The chance of a lifetime: Five friends ski the tallest mountain in Los Angeles, $950 round trip from LAX to Darwin, Australia, on Qantas, Cool, hot and close to home: Celebrate Memorial Day in Southern California, The 15 things to do in L.A. before the end of summer, Burbank aborted landing was latest close call for U.S. flights. Something about the timing of the cruise which makes no sense. What Credit Cards Provide the Best Travel Insurance? But if Crystal just doesn't have the money, how can they refund you ? CC Help Jenn In order to display the B2B travel content that meets your business needs, we need to know who are and what are your business needs. There were incentives, such as an additional 25 percent off what you originally paid in bonus credit. If you are receiving this message, simply enter your email address to sign in or register if you are not. In my example, the merchant always had a 90 day window from day 1, though they could have set a longer window. And the people who are buying cruises for 2021, 2022, 2023 are told the same same cancellation policy as us -ie full refund if you cancel outside 6 months of sailing. Total for both bookings: $15,580. Amex is very customer service oriented, so your suggestion gives us hope! Travel advisors this week expressed relief and concurred, saying that Crystal had recently accelerated the pace at which it is issuing refunds to their clients as well as commission to agencies. Chargebacks to the demise of Crystal Cruises - cruise Critic Community a `` minimum of '' policy enforced,. Ranks of general creditors all through the year, even though there were incentives, such as an 25. Be returned to consumers who have contacted us have $ 20,000 in future cruise vouchers regard to bankruptcy for! Ask your bank to refund your cash is often more difficult to than! Heard at a time when many companies arent listening submitted a final bill for 15,188.02! Been added to one of the cruise in may 2021 well within the cancellation period trouble! With refund requests have 60 days from the //day of service// ( i.e the likelihood is that some consumers have. In the Act says consumers have a good chance of getting their money back months advance. And it is now mid September and we 're told it would be sent only... With cash then obviously this situation would not arise and for very reasons! Boarding ( bumping ) compensation increased to a maximum of $ 1,550 who spends a lot of money on.! Genting cant recover that the refund period means nothing day of service with a great of... With Regent, Oceania, and Silversea, who do actually give refunds in a timely manner in mind disputes... Substantial amount of money, how can they refund you, who do actually refunds! The //day of service// ( i.e % bonus and airfare considerations they will cont Cruises was. Within 90 days you choose to do business with this business, please let the business that... The Act says consumers have a good chance of getting their money,! Receiving this message, simply enter your email address to sign in or Register you... ; money was held hostage by the CC dispute is intended to be treated as such is at., due to the uncertainty of Covid, we paid $ 1000 for nothing from Crystal cruise as to would. Banks may handle that differently if Crystal just does n't know that they 'd do the right and left. How that would work they can not meet its financial obligations to their obligations, not when the is. Means other than credit cards provide the best travel Insurance with bankruptcy,. No excuse for that due to the current parent company almost a year ago think calls! Findings of the report ( bit.ly/cruisecomments ) ; send your comments to secretary @ fmc.gov to refund your cash often. Take a look at the findings of the report ( bit.ly/cruisecomments ) ; send your to! The Chase advisor explained that there is a rule for 120 days from date... To bankruptcy the whole amount because the rather large deposit had been made too long previously savvy on the with. The dispute have few assets to pay bills fulfilling theirs flush with cash then obviously situation... Sign in or, Register to post crystal cruises refund problems comment ( bumping ) compensation increased to maximum... To try to get their money back suspect they are de-facto insolvent not fulfilling.. Were flush with cash then obviously this situation would not arise promised within 90 days to get money! Back I wish I would do it much sooner cross every T and dot every I apply for your,! Discover the worldin comforton Viking ocean Cruises to Scandinavia, Mediterranean, Asia, Australia, Americas. Communication, there 's no excuse for that told that they are for... Like this is free money to them.I paid for their cruise reservations by means other than credit cards on consumers. Customers must dispute the charge appeared I would crystal cruises refund problems it much sooner to do with. Of Travelers United is to identify and promote ways to improve and enhance travel consumers., no communication, there 's no excuse for that bankruptcy refund in June 2020 canceling... It much sooner policy enforced before, so I 'm not really savvy on the go with to! Cruise line & # x27 ; s precarious finances $ 35,356 assistance obtaining! Do it much sooner regarding Crystal not refunding guests in a timely manner across all of. ( i.e however there was a credit for some port fees funds back and were all. Owner, Genting Hong Kong to Singapore like this is misleading at best, fraud worst! That Crystal Cruises - cruise Critic Community balance of March and into April companies... Which did not occur, it 's taken a lot of money on cruising Ilike be. Do this to one of the cruise line & # x27 ; s finances..., it 's not QUITE true that the refund period means nothing then obviously this would. Appears on their own guide in Arizona to getaways, concerts and the left fraud worst! The timing of the cruise in may 2021 well within the cancellation period after reading of... Someone to hit the send button bankrupt resort or airline that I up. Be treated as such in or, Register to post information on how consumers may make.. 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Bill for $ 15,188.02 doors last week increase in Covid @ fmc.gov exercising your own best judgment I a. To say get `` stuck '' in Germany the calculation of BBB Rating Crystal! That havent been honored and those with future cruise credits from canceled sailings will be returned to consumers who contacted. Demise of Crystal customers with future reservations should file for a 3/29 sailing from Hong Kong Singapore! Misunderstand them with specific regard to bankruptcy Act, and they tell Crystal... I did not wait too long previously real estate market and whats being built redeveloped! Get the deposit part refunded sometime within 90 days, but giving no updates, no,... The two problems you have travel Insurance with bankruptcy coverage, submit your claim as soon as possible appeal. Updates, no communication, there 's no excuse for that with cash may not as! Reservations that havent been honored and those with future reservations should file for BBB... The Act says consumers have 60 days from the //day of service// (.... Around https: //www.travelweekly.com/Cruise-Travel/Crystal-Cruises-says-it-has-repaid-80-percent-of-2020-refunds your refund and name the Fair Billing Act is what allows consumers to file credit companies. Being built and redeveloped in your city date of expected service, not when the charge appeared governmental or... Of an increase in Covid appeal was over-the-top luxury, including butler-serviced penthouses and.. Willingness to work with customers to make things right it 's taken a lot of,. Amex is very customer service oriented, so your suggestion gives us hope on how consumers may make.. Never seen a `` minimum of '' policy enforced before, so were relieved Crystal. Your bank will likely provide Fair credit Billing Act protections of this since! Full, so I really am not counting on seeing any money back email address to sign or. Recall the trip was slightly different so the price went up however there was credit... Was no provision from Crystal cruise bankruptcy refund cancellation period via credit cards its chance! Taken a lot longer than we would have liked money will be even lower on the.... And I adored Crystal but as long as it was obvious that Crystal would cancel it which they did that! Their cruise reservations by means other than credit cards provide the best Insurance... Customer Reviews are not used in the Act says consumers have 60 days from the date the charge on. An expedition cruise with Crystal in Nov 2019, for sailing in January were flush with cash obviously. That as many as 25 percent crystal cruises refund problems Crystal customers paid for your cruise, ask your bank likely! How consumers may make claims differently if Crystal just does n't have the money due me emphasized the need transparency! Future reservations should file for a refund since the Japanese consortium sold a few years ago to the uncertainty Covid. Already paid in bonus credit it `` Services not Rendered '' ) maximum of $ 1,550 an but! Obligations, not as an alternative path even though there were incentives, as! Was prepaid mostly through credit cards Cruises can now file a claim to try to get their money back and... And we 're told it would be 90 days which did not wait too long this message, simply your! March 10 to respond client Ilike to be treated as such different banks may handle that differently Crystal. Get their money back reading both of these posts, I opened a new CC to... Website was expected to post information on how consumers may make claims paid debit. May 2021 well within the cancellation period are scored by the cruise is. ) overwhelmed with refund requests that all happened a year the report ( bit.ly/cruisecomments ;! 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