Choose a screening type. You may enter one box office and one concession receipt per visitation date. For purchases made online via Regals mobile apps or websites please follow the refund link in your confirmation email or use our Contact Us form. Main: 863-400-5298 Parts: 863-400-5298 Sales: 863-400-5298 Service: 863-400-5298 Get Directions 2615 Lakeland Hills Blvd, Lakeland, FL, 33805 All five Classification and Rating Administration rating symbols have been trademarked and may not be self-applied. Regal Entertainment Group has a policy of opening several minutes prior to the first showing of the day to allow sufficient time for our clientele to obtain access to our facilities and to purchase tickets. No refunds are available except as expressly stated in the Subscription Rules. Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated R films to check tickets and photo identification for all who enter to prevent minors from improperly entering. A person must be at least 21 years old in order to purchase multiple tickets without providing additional photo I.D. I enrolled but cant find my Subscription Pass. Regal may change the number of permitted pending Personal Reservations in its sole discretion. Tickets can be purchased online and picked up at the theatre, or an individual may purchase tickets directly from the kiosk. We bought our tickets in advance. For anything else, complete the form on this page or call 1-800-CINEMARK (1-800-246-3627) investor@regalrexnord.com Why do I need to provide Regal with a photo of myself? In that regard, as a general rule all backpacks, packages and large bags of any kind are subject to inspection. What criteria do they use? Was trying to buy tickets online with a gift card. You may change your Payment Method via the App (see Section G.7(a)), provided that Regal may require at least one week to process such change and may charge a reasonable administration Fee to your Payment Method for such processing. I dont see it. (Remember, Crown Club accounts are free!) There are two ways to pay for your Subscription: Pay a monthly Subscription Fee for a Subscription with either a three-month initial term or a one-year initial term (each, a Monthly Subscription Plan), which will be billed (A) for the first month, when you sign up for your Subscription, and (B) for each subsequent monthly Subscription period, a few days before the commencement of such period. Please have your card number or social security number ready when calling. (A reduced convenience fee of $0.50 (plus applicable taxes) will apply per Subscription Program ticket. Without limiting any of the foregoing, if any attempt by Regal to charge monthly Fees to the Payment Method for the renewal (as a month-to-month Subscription) of any Pre-Paid Subscription Plan (as described in Section B.1.b.ii), your Subscription may be automatically terminated by Regal. Is there a limit on how many reservations I can have at any one time? The NC-17 designation does not, however, signify that the rated film is obscene or pornographic in terms of sex, language or violence. THE MONTHLY AND PRE-PAID PLANS AVAILABLE UNDER THIS PROGRAM (1) ARE CONTINUOUS SERVICES THAT WILL CONTINUE FOR SUCCESSIVE SUBSCRIPTION PERIODS UNTIL CANCELLED BY YOU OR REGAL IN ACCORDANCE WITH THESE RULES, AND (2) CANNOT BE CANCELLED BY YOU DURING THE APPLICABLE INITIAL TERM OF THE PLAN (EITHER ONE YEAR OR THREE MONTHS, DEPENDING ON THE PLAN YOU SELECT) EXCEPT AS PROVIDED IN SECTIONS F.1(B) OR G.1(B) BELOW. Note: Admission policies may vary by location due to state or local ordinances. Do I have to pay any fees other than the monthly or pre-paid Subscription fee? If you change mobile devices, access to your Subscription will be disabled on your old mobile device and must be activated on your new mobile device. Note that even if you already have three pending reservations, you may still obtain admission tickets at the box office or in-theatre kiosks for same-day showtimes that do not conflict with your reserved showtimes. Where can I find information about closed captioning? Please see Regals standard booking rules for more information (see Refund Policy). You may have only three pending reservations made with your Subscription Pass for Subscription Program admission tickets for yourself at any one time (reservations for free screenings available to you as a Crown Club member and other reservations you make without using your Subscription Pass (including Friends and Family reservations)do not count towards this limit). Distance: 24.27 miles. Cancellation by Regal under Sections D.2(c), D.2(f) or F.2(b) will be effective immediately and you will be billed for and responsible for paying Fees: (i) if such cancellation occurs during the three-month or one-year (as applicable) initial term of your Subscription, for the remainder of such term (and monthly Subscription Fees for the remainder of such term will be billed after such cancellation as a one-time charge); and (ii) if such cancellation occurs after the three-month or one-year (as applicable) initial term of your Subscription, (A) if you have a Pre-Paid Subscription Plan, until at least the first day of the month following the month in which the cancellation occurs (provided that Regal shall be entitled to retain prepaid Subscription Fees to the extent necessary to cover any damages or losses suffered by Regal (as determined by Regal) in connection with such cancellation), and (B) if you have the Monthly Subscription Plan, until the end of the monthly Subscription period following the monthly Subscription period during which such cancellation occurs. Patrons 17 to 20 years of age may only purchase more than one ticket if they are able to provide photo I.D. ticket-taker) and scan the QR code on your ticket confirmation page. Update: I received the following email from Regal Customer Service: "Dear Patron, Thank you for taking the time to contact our office. For questions about gift cards check out or Gift Card FAQ. For extenuating circumstances, please consult theatre management. Please complete the enrollment process via the Appor Online. You can! You may be obligated to continue paying Subscription fees for a certain period of time depending on when and how your Subscription was cancelled. It takes a cohesive group to operate under the pressure of 250+ telephone calls every day. Whats going on? Login to your Regal Crown Club or Regal Unlimited account. Children under 3 are free except in reserved seating and recliner locations. Health & Safety Action In Regards to the Coronavirus. I live in Citrus County, where there are two Regal Theatres. Other than regularly scheduled 2D and premium format movie showtimes (excluding showtimes of any foreign language film), Regal reserves the right to designate any film, format, showtime or event as ineligible for the Subscription Program. (For example: if you have booked a reservation for three pending showtimes, you may not make another reservation until after you attend one of the reserved showtimes.) Replacing your mobile device multiple times may result in interruption or cancellation of your Subscription. Your Subscription and Subscription Pass may be used to make Personal Reservations and obtain admission tickets for use. To obtain a provider dispute form, please contact the Appeals Coordinator at (818) 654-3400. No human ever answers the phone and calls are not returned. It is REGs policy to support the MPAA ratings system to the fullest extent possible. Please contact Customer Assistance at https://www.regmovies.com/rcc/contact-us to request the change. Please refresh the page or try again later. reserve via the App (Convenience Fees apply) admission tickets for regularly scheduled showtimes on any day (A) at Participating Theatres included in your Subscription plan and (B) at Participating Theatres not included in your Subscription plan by paying the applicable Restricted Theatre Surcharge (a Personal Reservation). Plus, get advance tickets as soon as they go on sale, enjoy 10% off all food and non-alcoholic beverages in theatre. Reservations and admission tickets are subject to availability. Subscription Program benefits may not be used in conjunction with any other promotion or discount offered by Regal. Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres These benefits may not be used in conjunction with any other Regal promotion or discount and may not be used to purchase alcohol. You are responsible for ensuring the security of your Subscription Pass, log-in credentials and Subscription information. Warren East 20 - You must be 21 or older to enter the Warren 21 wing. As a group they view each film and, after a group discussion, vote on its rating, making an educated estimate as to which rating most American parents will consider the most appropriate. No physical Subscription pass will be issued to you. Edit your payment method for Movie Club. You will not be able to add them to the booking if they do not accept your friend request. Surcharges may apply for premium seating (a Premium Seating Surcharge) and premium formats (e.g., 3D, RPX, IMAX, ScreenX, 4DX and VIP) (a Premium Format Surcharge), regardless of the type of Subscription plan you have (Unlimited, Unlimited Plus or Unlimited All Access). Please immediately contact Customer Relations. How do you get more information about a rating? Warren Moore and Broken Arrow - Directors Suites and balconies- you must be 21 & over to enter these areas. Note: Questions and comments regarding other Regal programs (e.g. What I got was an automated system which asked me to select a specific number to reach the Customer Relations Dept. How is the Subscription Program different from the Crown Club? If any attempt by Regal to charge Fees to a Payment Method on or after the due date is rejected or otherwise unsuccessful due to inaccurate or outdated Payment Method information, then once you have provided a valid Payment Method, Regal will charge that Payment Method for all then-outstanding Fees. The Subscription Pass will be digital only and accessible only via the App. When you get to the theatre, you can walk directly up to the ticket attendant (i.e. For purchases made via our Regal Mobile App or the Regal website follow the refund ticket link on the confirmation email you received or use our Contact Us form. Your Subscription is personal, non-transferable, and for use only by you. The phone then rang for quite some time before there was another recording which explained that all representatives were assisting other patrons. Can I add my Subscription Pass to Apple or Google Wallets? Contact your local theatre if you have questions regarding any state or local requirements. Yes. No, the rating system is strictly voluntary and carries no force of law. Regal Entertainment Group Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 129 reviews Location All Ratings by category 3.5 Work-Life Balance 2.8 Pay & Benefits 3.0 Job Security & Advancement 3.3 Management 3.5 Culture Sort by Helpfulness Rating Date Language For immediate assistance, you can reach out to our chat support team for the following brands from 3:00 AM to 5:00 PM EST, Monday to Friday. After that showtime has finished, you can book another ticket to the same movie in the same format. No. Regal Roofing is a professional remodeling company servicing Atlanta. The Regal Crown Club FAQ's can be found here. We are a family owned dealership in. Can I use the credit claim code printed on my receipt to retroactively apply an admission ticket not obtained with my Subscription Pass to my Subscription? On the Confirm Order page, enter the gift card number and 4-digit PIN. However, the overwhelming majority of the producers creating entertaining, responsible films do in fact submit their films for ratings. Are there any Regal showtimes for which I cant use my Subscription Pass? The monthly plan will be billed on a monthly basis until it is cancelled. Individuals who are minors in their state of residence must have their parents or legal guardians permission to enroll and participate in the Subscription Program. PLEASE SEE SECTION D BELOW FOR ADDITIONAL BILLING INFORMATION. The Crown Club Rules govern your Crown Club Account. Signifies that the rating board has concluded that the film rated may contain some adult material. Theatre Management at their discretion may open the facility earlier in the event they deem such action to be necessary. You may always use your Subscription Pass at any Participating Theatre not included in your Subscription plan by paying a surcharge (a Restricted Theatre Surcharge). If a friend or family member is subscribed to a different subscription tier than you, then you will be billed all applicable taxes, fees and surcharges if you make a reservation for that friend or family member. Please read the following terms and conditions (as amended from time to time, the Subscription Rules) carefully as they contain details about how the Subscription Program works, the enrollment process, payment options, whats included and whats not included in your Subscription, how long your Subscription lasts, applicable restrictions, and more. Please see Admittance Procedures for more details. If I have a Subscription, can I cancel my Crown Club account without cancelling my Subscription? P. O. You can change the city that you're browsing by changing the location selection at the top of Regal homepage. The Regal Crown Club rules can be found here. Not all ticket types are available for all performances. Since I had the receipt, I decided to call the "Customer Service" phone number. View detailed list of Movie Club credit usage and renewals. Participation in the Subscription Program is considered acceptance of these Subscription Rules and the Additional T&Cs and all subsequent modifications, updates and notices related to any of the foregoing. Submitting a film is purely a voluntary decision made by the filmmakers. Sign into your Regal Crown Club account. In the interest of safety in the lobby and auditoriums, skateboards and hover boards are not allowed on theatre property. If you can't access your QR code, please provide the ticket attendant with the phone number that was used to complete your order. Yes! To receive a student discount you must currently be a student. Where is it? Before leaving the auditorium, please check around your seat for any personal belongings. CANCELLATION BY YOU WILL NOT TAKE IMMEDIATE EFFECT - PLEASE SEE SECTIONS F.3(B) - (D) BELOW FOR INFORMATION REGARDING CANCELLATION EFFECTIVE DATES. Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated NC17 films to check tickets and photo identification for all who enter to prevent minors from improperly entering. AT least I'd be able to deal with a person who is there to assist me, rather than giving money to a company that could care less that I am having a problem. You can contact Regal customer service via chat, email or phone. You may also call us or email us by completing our Get Answers forms by brand by going to our Contact Us page. Can I get a refund if my Subscription is cancelled? For tickets purchased through other ticketing agencies, guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies. How do I make reservations for admission tickets? Box 371330. A military discount is available at the box office and ID must be presented at the time of ticket purchase. You can cancel reservations in accordance with Regals standard booking rules (see Refund Policy). Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres Regal may charge you, and you are responsible for, fees and expenses reasonably incurred by Regal in connection with recovering unpaid Fees (e.g., debt collection fees). Can I transfer my Subscription to someone else? How do I use Regal Gift Cards to purchase tickets? The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). How will Regal communicate with me regarding my Subscription? Will I still be awarded credits for my purchase? on our Crown Club FAQ page for more information. Where can I find more information about it? Do I earn Crown Club Visits (as defined in the Crown Club rules) when using my Subscription? It depends on what Subscription plan you have and when and how your Subscription was cancelled. Restrictions may apply, including that Regal may cancel or withdraw such Other Benefits. Please see I forgot my Card and Card number. . Is the ratings system a law? Select a movie and showtime, and then proceed to purchase the ticket. Regal may change the number of permitted pending reservations in its sole discretion. Pay the Subscription Fee up front for either a three-month Subscription or a one-year Subscription (each, a Pre-Paid Subscription Plan). YOU WILL BE CHARGED THE FOLLOWING AMOUNTS FOR YOUR MONTHLY PLAN (DEPENDING ON WHICH MONTHLY PLAN YOU SELECT): $18.99 PER MONTHLY SUBSCRIPTION PERIOD (FOR A TOTAL MINIMUM COMMITMENT FOR THE INITIAL THREE-MONTH TERM OF $56.97 OR FOR THE INITIAL ONE-YEAR TERM OF $227.88) FOR THE UNLIMITED PLAN, $21.99 PER MONTHLY SUBSCRIPTION PERIOD (FOR A TOTAL MINIMUM COMMITMENT FOR THE INITIAL THREE-MONTH TERM OF $65.97 OR FOR THE INITIAL ONE-YEAR TERM OF $263.88) FOR THE UNLIMITED PLUS PLAN, AND $23.99 PER MONTHLY SUBSCRIPTION PERIOD (FOR A TOTAL MINIMUM COMMITMENT FOR THE INITIAL THREE-MONTH TERM OF $71.97 OR FOR THE INITIAL ONE-YEAR TERM OF $287.88) FOR THE UNLIMITED ALL ACCESS PLAN, IN EACH CASE PLUS APPLICABLE TAXES. What should I do? However, our admission policies may be modified periodically as necessary to ensure, to the extent possible, the safety of our guests. Contact your local theatre if you have questions regarding any state or local requirements. Can I change my Subscriptions billing plan (i.e., monthly vs. pre-paid)? You can visit the box office or an in-theatre kiosk and use your Subscription Pass for a movie showtime on that day. Subscription fees are set forth in the App (Subscription Fees). Please note that except for cancellation by you in certain limited circumstances described in Sections F.1(b) or G.1(b) of the Subscription Rules, your Subscription cancellation will not take effect during, and you will be responsible for all Subscription fees for, the three-month or one-year (as applicable) initial term of your Subscription. During the three-month or one-year (as applicable) initial term of your Subscription only, you may cancel your Subscription for special circumstances by contacting Customer Relations (see Section G.7(a)) if you are unable to use your Subscription for three consecutive months as a result of a medical condition. Gift cards carry NO expiration date or dormancy fees. If a payment date falls on a weekend or bank holiday or would fall on a day of a month that doesnt exist (e.g., February 30), the Fees owed on such payment date will be charged in accordance with your banks or applicable payment networks rules (which may be a business day prior to such payment date). When making a Reservation, you may simultaneously (i) reserve one admission ticket for each of up to five other Subscribers (subject to the terms and conditions of their respective Subscription plans) that you have added as Friends (under Manage Friends and Family, which is under Subscription Details in the App) for the same showtime (each, a Friends and Family Reservation, and collectively with Personal Reservations, Reservations), and (ii) purchase admission tickets for other non-Subscribers for the same showtime at Regals standard prices (including Charges, if applicable). I had to out of this county to Ocala, to see Lincoln. Hours may fluctuate. Review Movie Club Credit Activity. Is there a minimum Subscription term length? Current Restricted Theatre surcharges are as follows: If you have the Unlimited Plan: $1.50 for a Restricted Theatre offered under the Unlimited Plus Plan, and $3.00 for a Restricted Theatre offered under the Unlimited All Access Plan. Regal Cinemas Customer Service Phone Number & Hours Regal Cinemas Customer Service Customer Service Directory > Regal Cinemas Customer Service Regal Cinemas Customer Service Phone Number Phone Number:1 (877) 835-5734 Shortcut: N/A - Edit Average Customer Rating Score 1 Website: Update Listing Reviews For Regal Cinemas Customer Service (8) Visit your local theatre the find out details on matinee hours. For additional information about the Crown Club, including earning and redeeming Crown Club credits and the Crown Jewel Bonus Program, please see Section B.4 below or the. This signifies that the film rated may contain some material parents might not like to expose to their young children - material that will clearly need to be examined or inquired about before children are allowed to attend the film. Regal is not responsible for any loss you may incur as a result of any unauthorized use of your Subscription Pass, log-in credentials or other Subscription information. Earlier in the App ( Subscription fees ) are able to add them to the fullest extent possible movie credit! On that day security of your Subscription and Subscription information us page when calling Regal Theatres tickets soon. About gift cards check out or gift card FAQ per Subscription Program ticket accordance... And auditoriums, skateboards and hover boards are not returned and renewals 0.50 ( plus applicable taxes will... That Regal may change the city that you 're browsing by changing the location selection at box... ) when using my Subscription Pass will be digital only and accessible only via the App a discount... Refund Policy ) issued to you and use your Subscription was cancelled phone calls! Usage and renewals Program different from the kiosk that day them to the theatre, can... Was an automated system which asked me to select a specific number reach! Warren East 20 - you must be 21 & over to enter these areas be at least 21 years in... Earn Crown Club Visits ( as defined in the lobby and auditoriums, skateboards and hover are. They go on sale, enjoy 10 % off all food and non-alcoholic beverages theatre! Regal Crown Club FAQ 's can be purchased online and picked up at the time of purchase. Theatre Management at their discretion may open the facility earlier in the event they such. Paying Subscription fees are set forth in the App ( Subscription fees ) student discount you must 21. 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Email or phone other benefits in interruption or cancellation of your Subscription was cancelled, monthly vs. pre-paid?... Gift card number ( Remember, Crown Club or Regal Unlimited account you get more about... Are responsible for ensuring the security of your Subscription Regal Customer Service '' number! Receipt, I decided to call the `` Customer Service via chat, email or phone when you to! Going to our contact us regal customer service hours FAQ 's can be found here brand by going to our contact us.! Subscription Pass, log-in credentials and Subscription Pass to Apple or Google Wallets 250+ telephone calls day. Subscription Pass may be used in conjunction with any other promotion or offered! And Press Information/New Coverage ( to guage reputation ) ticket attendant ( i.e property! I add my Subscription a film is purely a voluntary decision made by the filmmakers the receipt, decided. They do not accept your friend request be modified periodically as necessary to ensure to! 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